Zippy's Waipahu — Restaurant in Oʻahu

Alright I know it was a holiday and they were busy and short handed but that's no excuse for the service given. My son and I stood waiting for our order for over 45 mins. We watched them address smaller orders leaving the larger orders sitting on the counter getting cold. I gave them 45 mins before saying anything because it was a holiday but after having watched the employees pick and choose what orders they were going to work on that was it. The counter was jam packed with food waiting to be covered and handed out. When I worked at zippys food was covered and marked off as they came out, sorted into orders then rechecked before packing and giving out. My son had to keep me from walking in the door to help them because we stood there watching food that wasn't being addressed for the entire time we were waiting for our order. Manager had even acknowledged us and marked our order as here but no one took anytime after that to acknowledge our order. It was when we hit the 60 min mark that I asked about our order and within a span of 5 minutes given my complete, cold order. Once upon a time it was mandatory for employees to work a holiday if it fell on a day that was stated available. If the company is unable to properly staff for the day shouldn't a decision then be made to open or close? If you're going to be lenient and forgo any policy's why even have them? This location is my go to when I have a craving for Zippys but this experience will keep me away for a while, especially because we all had a tummy...

🌺 Zippy’s Waipahu – Service by Ate May 🌺

Ho da service from Ate May was straight on point – fast kine, quick quick, no make us wait, and she still wen give us da family vibe like we was eating at aunty’s hale. Da Korean Fried Chicken? Ono to da max – and she wen hook us up wit extra sauce (must-try, no skip dat).

My lil one wen crush her Keiki saimin like was da best ting eva, while my Unko wen go HAM on da drumsticks, licking da bones clean 🤣. I wen grab one Lilikoi refresher and brah… perfect aftah da long flight from Seattle. Taste like pure Hawai‘i sunshine in a cup, quenched all da thirst.

This da kine tradition – when you land back home, you gotta hit Zippy’s. Da aloha, da food, da vibe – it’s all here. Ate May wen make us feel right at home, smiling, attentive, making sure we had everything we needed.

💯 Pro tip: eat slow, savor every bite, cuz you not gonna find dis kine grindz anywhere else. And oh shootz – no forget stop by Napoleon’s Bakery on da way out. Grab one pastry or two fo’ da ride home. No sleep on dem, k?

Big mahaloz Ate May – you da real MVP 🌺🙌 Cheehuuu!! Be back tomorrow...

Zippy's in my opinion always has great food. Prices are a bit on the higher side but non the less always good food! My husband and I just had dinner there last night and I ordered the Belgian Waffle combo. When our order came, my waffle was kinda cold, butter wasn't melting, I flagged down our waiteress to kindly ask her if she would just heat my waffle a little in the microwave and I would be totally fine with that. She apologized, took my waffle and said she would be right back. When she returned she actually brought me back a freshly made waffle that was nice and hot! I was surprised! She really didn't need to do that but she went above and beyond to make sure I was good! I graciously thanked her for going out of her way and she said it was her pleasure. Small gestures like that is what customer service is all about. I wish I had written down her name but I forgot to because I was...