Domino's Pizza — Restaurant in O’Fallon

Ordering from this restaurant is like playing Russian Roulette. There’s a slight chance you might get your food, the way you ordered it, on time. But the most likely scenario is that hours will go by with no pizza-tracker updates, no updates from the store and no way to even get a hold of anyone working inside the store. There you’ll be, 90 minutes after you ordered a pizza wondering where the hell it is. Apparently, Louis has been diligently preparing my pizza for an hour and a half and it’s still somehow not ready for the oven. If they’re that short-staffed or that behind on orders, there needs to be a disclaimer on the site stating as such. I would never in a million years willingly order food from a place that was at a two hour wait. The problem is they’ll never tell you what the wait it. It’s 33-44 minutes according to pizza-tracker every time. Meanwhile, I’m sitting here 2-2 1/2 hours later with no pizza. And I would have loved to cancel my order after an hour and a half. When it became apparent that I wasn’t getting my food. But I couldn’t. Because I couldn’t get a hold of anyone at the store. I love Dominos pizza but I’m so done with these charades. I’ll just cook Jack’s pizzas at home...

I would give zero stars if I could. I ordered online at 550pm, got email saying my order was being prepared at 558pm and should arrive in 50min. An hour and 45min later I drove to the store, told him I wanted my delivery fee and tip refunded and really felt like almost 2h later I should be refunded completely AND I WAS... and sent away with zero food... so I was expected to pay for food that was an hour over my 50min quote time, and just sitting there when I got there (which means I'm sure it was cold) piss poor customer service (and I said before ordering I hadn't ordered from there in a long time, this is why!!! No accountability, 4 ppl in there working, I get that it gets busy, but the normal thing would be, be empathetic, contact your PAYING customer and say hey, we're running AN ENTIRE HOUR BEHIND, maybe I would've came and picked it up or cancelled it altogether, vs having a hungry family at home and STILL have to go elsewhere to feed them!!! 0 stars, you're better off buying a Red Baron and...

Domino's Pizza has a long outstanding reputation of excellence in the area of services and that reputation continues on as we move forward in the 2000's. The website is easy to navigate and mobile friendly. The delivery service is impeccable and reflects the company focuse. I ordered a specialty pizza the "Buffalo Chicken." I also ordered "Stuffed Cheesy Bread" and "Buffalo Hot Wings." The 14" "Buffalo Chicken" pizza lacked in toppings and was upsetting because the flavor and texture of the pizza was desirable. I did not like the "Stuffed Cheesy Bread" or the "Buffalo Hot Wings." The wings had a strange smoked flavor and were unpleasantly soggy and not crispy. Domino's version of "Stuffed Cheesy Bread" was surprisingly unpalatable. I simply did not like the seasoning they use and think if the bread was unseasoned it would be more agreeable. Remember to use coupons to offset the unreasonable cost for the type of low quality food Domino's...