Rosati's Pizza — Restaurant in Oak Park

The 2 pizzas I bought on 8/16 totalled $58.30 and they were terrible. The cheese on both was dry and leathery. The 4 ingredient vegetarian pizza looked as if it had been burned on top because parts were burnt looking. I had ordered at around 4:15 pm and picked up around 4:50 pm, the designated readiness time. I called to complain around 6 pm. I was told to bring the pizzas back. But, I was settled at home a 15 minute drive away and had had some wine. So, I didn't want to go out again. I picked at some of the vegetarian pieces. My brother threw most of his ground beef pizza out.

I was going to suck up the loss of the $60 for terrible pizza, but the next morning I was still thinking about paying that much for such terrible food. So, I brought what was left from the vegetarian pizza and the burger pizza back to the store. Both the employee and manager said that neither pizza was burnt - they flipped the pieces over to show a no-burned bottom. Ok. But, the employee pulled out black pieces from the top of the pizza and said that those things were tomatoes. Then, both the employee and the manager said that the dry leathery cheese looked that way because the pizza had probably been sitting in the warming oven for several hours which can cause such a result. I was also informed that the warming oven is not a regular oven so it does not burn, as if to confirm that my pizzas were not burned. Well, ok, they weren't burned, but the cheese was dry and leathery as if it had been sitting in that warming oven for hours. I picked up the pizzas within 40 minutes of ordering them.

I can only conclude that the pizzas I bought were old. The manager told me that despite all the rules, he would refund me the $58.30 and that I would see a credit in a few days. I have yet to see a refund. I also emailed the email I found online for who I think is the owner. No response.

I never give reviews online, especially detailed negative reviews. But, I am so disappointed in what I got from Rosati's Oak Park, IL, that I have taken all these measures to express how upset this has made me.

I won't buy Rosati's pizza again unless someone can convince...

First and last time I’ll ever order from this place new to area so we googled some pizza places this was close and menu looked good were lovers of a soft crust we expressed this when ordering delivery time was great pizza was hot but we can see crust all around was dark brown bottom of a slice was BLACK there was also cheese oozing on to the cardboard box that cheese was black a piece of it was taken off pictures were taken we immediately called back we got a hassle from whom I spoke to claimed to be owner or manager I asked twice our you the manager gentleman said uuuuygh yeah it came out as I am whoever you want me to be for a small pizza that was $30.00 I want it cooked the way we like it not over cooked hard crust that’s black on the bottom not to mention heavily salted Italian sausage we were asked not to touch it but that was impossible because we wanted to see how entire pizza looked we took 1 piece my husband did to try it prior to calling he could barely chew the thing that made us more angry and the customer service we received was terrible another pizza was re-delivered the first one was taken back by driver that kept pushing for a tip $7.00 delivery charge for a 5 minute ride is your tip how dare they push that tablet up in your face that has tip amounts ONLY this place is over priced for a small pizza $30.00 I’ll stay with Old-world in Elmwood park awesome place and I can get a LARGE pizza 🍕 for 30.00 BOTTOM line overpriced, rude customer service horrible salty pizza 🍕 we ended up tossing it ! Order at your own risk old world pizza in Elmwood park 5stars pizza unfortunately we didn’t order this particular day !!!! They saw my last $30.00 bucks get better customer service and lord get away from that salt in sausage I would not recommend this place to any...

This pizza is good. However, their service of pickup (after paying online) is terrible. Their time management is horrible. Specifically from the "Assistant Manager" Ottis, who happens to have an attitude problem. I ordered online, time line to "pick up" was 35-40 minutes (reasonable), I show up to pick up 50mnts after & their website stated my order had been ready within 30mnts after placing order. When I show up & ask for my order I'm told it's not ready. I asked why not? If website says it is?! Girl at counter says the website info isn't accurate! Now I'm pissed, then this Ottus guys peaks his head & says "it'll be another 15mnts for the order to be ready"!!. Question is, how did Ottis know what my order was without asking? This guy should not be managing anything with such negative order or lack of time management skills. Turns out I asked the girl for his name & told her he had an attitude problem! There was another guy sitting on by the window, he went back there & long & behold, my order was done in 4mnts! That glorher heard my comment & was probably the manager & pushed my order through. Nonetheless, I will not return here due to...