Starbucks — Restaurant in Oak Ridge

The manager EDDIE is an exacerbated ostentatious, pompous, rude, and inept, brand repping, employee. With whom not ever need, in the present / future, establish **themselves in any field with which, immediate customer service needs and/or maintaining long-term customer relations, is indicated as a requirement per the job description. I know this sounds trivial; my treatment was not. I never take the time to make disparaging comments about businesses on what is, sadly, to be unpleasant interactions with rude employees. This was above and beyond egregious behavior. I have always, at many / most all, Starbucks I have been treated nicely and had no problems, ever before, requesting a large (tall size paper cup) pup cup. I do not visit Starbucks every day but when I'm out and busy I sometimes need and enjoy treating myself, as well as my service dog Booker who is always accompanying me. (95-pound German Shepard) (completely healthy fit and active) I do so bc the standard small plastic cups are easily broken and if so the harmful sharp edges easily cut his mouth or worse consumed and have digestion problems. As well as he's a larger dog, so it's a sweet treat for him, just as my sweet mocha is to me. When asking, I have always offered to pay for my request for a larger consumption in the tall cup. I have never had to pay, which isn't the issue, but always told don't worry it's fine and I usually, though unnecessary, leave $1-$2 for being polite and kind. Not only was I refused, I was told "To Take" 2 plastic pup cups. I explained my reasoning, again offering to pay, and was refused. After questioning why now, after the many various locations, always pleasant and kind employee interactions, never being charged though I have always been willing to pay, and experiences with this, am I now on the receiving end of this negativity? I was told verbatim "Since you have requested this for your dog (while rolling their eyes) I'm not giving it to you" Again why? "There was a dumb lady who asked for the same thing then tried to blame us for killing her dog, so if I know it's for a dog I (can't and won't) do it! " I said well I am asking for a cup of whipped cream for myself now. Rolling their eyes once again behind the heart-shaped, 1 lens pink, 1 lens purple, glasses then an unnerving 10 - 15 second deadlock eye-to-eye stare, "FINE THEN!!!" Forcefully shutting the window, stomps off, brings the cup back shoves it towards me "HERE YOU GO!" Again the preferable choice of showing annoyance: is eye-rolling. I had yet to receive my order of mocha and pastry. The pastry came out about 2 minutes later, while I'm sure my drink was handed to me as late as it was because making a drink is hard to do when eyes are rolling around, in a head filled with unneeded negativity, adorned with falsely conveying cheerfulness in the form of pink & purple lensed heart shaped decorative glasses. I will never waste my time, my money, or the amount of energy expressing this, by EVER visiting this location again. To be honest, this incident, though isolated, has made me think about what better use my money on our occasional treat could be...

My experience of this establishment is that consistently the baristas have a very rude and unhelpful attitude. I frequented this establishment anyway for about a year because I get it sometimes you’re just not in a great mood but this was EVERY DAY people. Because of this I have been frequenting the Kroger Starbucks. The baristas that work there have excellent customer service and are helpful consistently. As someone who realizes she pays too much for coffee, I really appreciate this. This morning, out of necessity, I went through the drive thru at this Oak Ridge location. The two ladies working, I could see through the glass, were stocking and cleaning. I asked for a blonde roast with a shot of espresso. The lady told me they didn’t have any brewed. Knowing they have pour over coffee I asked for that to which she she said with an attitude and a sigh “ummm. Yeah. We can make that” I thanked her. When I received my coffee it was incredibly watered down. It tasted of hot water and steamed milk. I took it in to have it remade (I’ve never had to do this before this was not my first pour over obviously as I am the one that suggested it but I get it sometimes it happens) and politely asked for a different cup and told the other young lady why. She, with an eye roll, said “ yeah, but it’ll be 5 minutes or so” without so much as sorry for that or any acknowledgement that the error was on her part. Then she and the other girl proceeded to make eye rolls and looks at eachother as though I were a nuisance. The second coffee was better though her attitude remained. I was shocked and insulted and I won’t be back to that location. I have finally written a review because I’m just DONE dealing with this and I think others...

Poor customer service. First time using the mobile app - which is easy to use. I walk into the store and almost immediately receive my coffee. I also ordered a bkfst sandwich. I wait patiently at the counter for my sandwich to arrive. They were busy and there was a barista dedicated to fulfilling sandwich orders. I wait and wait and wait some more until it was clear there was a break in fulfilling sandwich orders...all had gone out and no more were being prepared. So I hopped in line to inquire and was immediately asked if I had ordered the ham, egg and cheese which I had. It was explained they had run out. Fine, but I was there waiting in excess with no one asking or communicating the problem with my order - my time is valuable and it was absolutely wasted. The mobile app allowed me to order and I received no update as to the status of my order. I really wanted to give back my bland blonde flat white and just ask for a refund - but, I was hungry and so begrudgingly order a different sandwich and went on my way, but not until spending a few extra valuable minutes to review the poor customer service of this location. Thoroughly disappointed - do better - perhaps talk less amongst yourselves about movies you’ve not yet seen and pay attention to the people paying for your goods and services and provide actual attentive service to your customers.

Mobile order for Natalie at 7:56:49...