I ordered a California burger at 4:49 on Friday evening. I asked for the Burger to be delivered at 6:30. This was my first time ordering through GrubHub though I had delicious A+ burgers before. I called at 6:45 to see where the burger was and I was told I ordered it for 645. This is wrong. In any event that was fine but as it was 645 the burger was not there. I walked out of the house a little after seven and I saw a car parked up the street a young Woman got out of that car with a brown paper bag and headed towards my house. She entered the gate walked up the stairs and came right up to the front door with that burger. It was now 705. She handed the burger to me no gloves no mask and no conversation. I took the burger and I actually tipped her. I had the money out just because of the quarantine and I felt bad and I didn’t want to give it to her but I did.Today is Saturday and I woke up and I was mad at myself for tipping terrible service. The burger was ice cold it had bacon on it which I threw out I reheated the burger and I ate it and so far I haven’t gotten sick on it. It was 35 minutes late because i believe it was driving around Oakland looking for Ramona there which I specifically told them Piedmont.I reported this to GrubHub this morning and they are reporting this situation to their corporate office. This was my first and last experience with GrubHub. Also my last experience with A+ burger as the woman who answered the phone and insisted that I did not know what time at which I ordered does not know how to deal with customers. Maybe the burger won’t be so good but maybe it’ll be on time maybe it’ll be hot maybe I will enjoy it and maybe I won’t feel like an idiot the next day for tipping… Go...
Read moreI have passed by this place for years and never felt convinced of giving it a try, however I saw so many amazing reviews, positive comments about their eggplant burger, I was finally sold!
First I asked the cashier which burger she liked better between the Teriyaki and the A+, shockingly she replied she has never tried them, I asked for the turkey one, zero, she’s never tried the food she sells period 😶.
I kept reading the menu and a second cashier offered help, she had tried the menu and she recommended the A+, by then I was super curious about the eggplant since folks say is crispy and delicious. I ordered a vegan eggplant sandwich and garlic fries.
The fries were the best part! The sandwich looked good but had a thick-as-my-finger slice of whole onion, I took two rings and covered the eggplant patties. My sandwich had a large scoop of coleslaw and a thick layer of tomato and lettuce, all soggy and wilted by the heat of the fried eggplant. The eggplant was strangely thin on the edges and fat, raw and rubbery in the rest. Inedibly raw and rubbery… 🥴
Pretty much I paid $12.50 for a soggy bun with wilted veggies and lots of mayo.
The fries were alright but more oily than garlicky, a true disappointment. The burgers may be good, I will never know!
I checked the website to ask for a refund but the only contact info they have is their phone number, not an email address. I called and was put on hold so, Google it is!
A+ if you see this, I would like a...
Read moreI was excited to try the juicy and monstrous burgers I've seen from other reviews here and came by on a Monday evening.
I ordered the A+ burger and shared an order of chili fries with my husband. Unfortunately, neither of us were impressed with the flavors or the prices. The burger is indeed impressively sizeable and has a lot of sauce all around, but the meat was cooked dry, the sauce was too sweet for my liking, and it would honestly have been an upgrade if they'd used an onion ring or two instead of eggplant (and more cost-efficient for the restaurant, too). I personally love eggplant, so it's really saying something when I feel that my beloved mush doesn't complement the meal.
Don't let me get started on the chili fries. The staff originally sent gave us an order of regular fries (which actually had decent crisp to them), and when we notified them of their mistake, they came out later with a dinky container of chili dip, topped with some cheese and raw veggies. When we asked, they said that's how they usually serve it, too. We were skeptical and didn't complain until we tried it... but man. The chili tasted like something from Wienerschnitzel, which isn't to bash them, but why would we spend $5 on Wienerschnitzel chili fries that aren't even assembled?
I just felt like this place left me with a lot of questions and doesn't really make sense. Take an A+ for burger size, I guess, but that's the only A I...
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