The service I just received was nothing less than atrotious.

I ordered chicken pad Thai, sticky rice and Thom Ka soup for takes-out at 5:06. At 5:55 my meal still hadn't arrived. I watched my friend get served within 15 minutes- and she came 15 minutes after me and she was treated well and with courtesy. It was 5:35.

I thought nothing of it, so I sat and waited. 5:40.

Three people walked in after me, ordered for pick up and got served. They came at various times-5:30ish, 5:20 ish, 5:40 or so, and got served.

That's not the end of it. Not yet. I counted three or more tables with more than three people to each table who also came after I ordered get, you guessed it, served.

Now mind you I'm sitting right in front of the table where the cashier is located and where they place all the orders. They would look at me waiting, waiting and waiting without informing me about the status of my meal and why it's so late. They didn't have the courtesy to speak to me and would pretend they were too busy for me.

They ignored me and politely smiled and asked each new person coming in " may I help you sir? How many people in your party? I'm clearing the table right now for your party" and withing less than a minute they were seated. 15 to twenty minutes, served. I continued to wait.

I'm one person who ordered three items for take out who sat right in front of the servers, waiters, cashier, etc. And not only was I ignored, but when they finally talked to me they blamed the person who took my order and said " something is wrong with the cashier machine and paper" huh!? But yet everyone else around me got their orders with no "cashier machine is broke" excuses. No, they got served and I got excuses and still waited. Waited. Then I cancelled my meal and had to wait while they processed my card and return my funds , that took an additional 10 to 15 minutes for them to do that, and I still f#&$'3&* waited.

So, after an hour later, they processed my refund and still I waited because they forgot to inform me that my debit card was credited back to my funds!

So, what did I get for this piss poor service? A free chicken pad Thai!

I have never wrote such a scorching review of any restaurant. Never. Ever. But this was the last straw. I've lived in this neighborhood for years. I ate in this restaurant, told my friends about it and was even proud of the quality of the food at the best prices around. But not anymore.

Things have gotten worse, much worse, within the past 4 years or so which I assume is due to getting more popular and more growth. With this have come growing pains and I believe they don't have the right infrastructure and resources to adequately serve them all.

I would order from them on many occasions in the past and I noticed my wait time increasing each time and tonight was the last straw.

I was one of your loyal customers, but not anymore. I will tell my friends about you, I will post this review to other websites and I will not patronize your establishment again.