Market Hall Bakery — Restaurant in Oakland

Fraud is not what I was expecting today. My server did it twice.

First I asked for 3 different types of cookies, all had significantly different prices per pound. He put them all in a box and charged me at the highest per-pound rate for the 3 different cookies.

I pointed this out to him, and he didn't even say a word. He went using bags and grabbed new cookies and charged me separately for each bag. But surprisingly, the total cost had gone UP versus before when he first knowingly overcharged me.

I brought them home and weighed them, and not surprisingly he lied about the weights of all three bags. I drove straight back and spoke to a supervisor, who re-weighed the bags and gave me a refund of double the fraudulent overcharge.

This was appreciated. It doesn't change the fact that they have an employee who is knowingly committing fraud, twice to me, and it would be surprising to me if I were the only one he was doing it...

I came to your shop at noon today picked out food for a sick friend then realized i didnt have my credit card. I spoke w KENDRA and asked her to please hold til i got off work at 5:30. She reassured me it would be in the cheese dept. I raced over got there at 5:40 only to be told by KENDRA that she was told by manager to put the food back. Bad manager in my book. Would it have hurt to hold another 20 min? This is so wrong and really bad service. I was disappointed but even more so when the employees gave me the oh sorry it wasnt me. Please train your staff to be more courteous. Everyone makes mistakes. It happens. But as a business you should make sure the customer always leaves satisfied. Ive had bad service with you before so wont shop there again maybe i wil try the Oakland store . They are way...

I just got an almond croissant. I was convinced they’d given me a plain croissant. With every bite, I hoped I would encounter some almond paste. Such as when you buy a ham sandwich, you expect there to be ham on it. I went back to let them know about the quality control of this almond croissant that had some powdered sugar and almond on top , but no paste inside. the cashier refused to refund me or give me another one on the off chance that I got a bum almond croissant. The quality of the product and the customer service was unfortunately disappointing. I will not be returning. In the grand scheme of things it’s really not that big a deal,and if you have the impulse to have an almond croissant, I would not buy one from...