Subway — Restaurant in Oakland

I ordered a Steak, Egg, & Cheese Wrap. I paid for it, went and sat down and began to devour it. I got about a third of the way in and wondered why there was so much egg. Not that I minded because I do like eggs, but there was just a lot of eggs. So I opened the wrap up and noticed there was no steak at all!

I pointed it out to the nice guy behind the counter and he apologized profusely, added the steak, and offered some free cookies as an apology!

No huff, no guff, just a sincere apology and an immediate correction.

You have to appreciate it when the person behind the counter accepts the fact that they either made a mistake or just didn't hear you correctly because of your face mask and graciously makes the necessary correction.

I think he's the owner because when I paid in cash, there wasn't enough change in the register, so he reached into his pocket and pulled out a bunch of cash that was neatly organized by denomination, like he didn't have a chance to put the opening cash in the register, yet.

Definitely recommend...

We Go there all the time, the owner is so cheap, tried to tell me I can only get 3 toppings or some old BS... anyway I went there recently they were closed even though the sign said they were open. Anyway my son went there last night 08/09/2925 around 8pm ish...my sandwich was soaked with mustard and even though I had to make my own sandwich with my own bread, the ingredients made me sick...I think they leave things out to long because it was extremely Hot, my son was coming over & wanted to surprise me because we love those sandwiches... Sometimes we have to go to the one on San Pablo, because the owner on Mac Arthur doesn't honor certain items especially if you have a coupon...long story short the turkey sandwich...

The place is small I’ve always had bad experiences at this location. From having hair on my food to employees giving out their social media during work hours to Married men and messaging them for example their employee Daniel (Instagram Danielaa_510) making sure her customers service techniques go pass the ordinary messaging my husband.

Be careful ladies you might be stopping by for a sandwich and will have this girl trying to take...