Papa Johns Pizza — Restaurant in Ocala

Attention Ashley You can't hang up on me here. Tonight 08/28/2024 I was disgusted by Ashley customer service. I am recommending she is coached, drug tested immediately, inter alia. I simply called to let them know my order was wrong. She blew up "that's what you ordered, did you read the box, this is what the system shows."Ms. Ashley you can look in the system I order the same thing all the time. She hung up. I called back. Did you hang up on me? Ashley "Yes I did and I'm doing it again" she hung up. I didn't even have the chance to speak with management. Call time 10:06 pm to hear the call if they are recorded.

So I called Papa John's Pizza (College Rd) to let them know. Their professionalism was polite like normal customer service people are supposed to be. I informed them of the situation and the Rep let her GM know what's going on after she called Ashley’s location. People like Ashley should not be in customer service better yet the food we consume. I cannot imagine if she's there with few employees around food when she is upset. Dr, Shaq and stockholders will not be happy about...

Awesome awesome experience. I called little caesars twice to order pizza. They put me on hold both times and never actually came back to the phone. 10 minutes later I hung up. My wife called them a third time. Finally got her order in (two cheese) and when I arrived at their location, no one came to the counter, there were 9 grumpy people waiting for their pizzas, and several cars sitting outside the franchise waiting for their pizzas too. I left and drove to papa johns. On the way, ordered two cheese pizzas and garlic knots. I arrived expecting to wait 15 minutes. The manager came to the counter, and asked me my name, and proceeded to go back and box my pizzas and bread himself while another employee took my payment. All the while there were a constant stream of half a dozen delivery people in and out doing their thing. He had a bunch of employees in his franchise working their tails off and hustling to get pizzas out. No grumpy Customers. Very happy with this place. You guys are a great team. Thanks for making our Friday night family dinner...

Update: Had a horrible experience we order a half cheese half sasuage& pep. We got a half cheese,half olives,bacon,and mushrooms. I called and explained myself 3 times before the women understood that we had the wrong pizza. I was then put on hold for 9 mins. For a manager, who said they would remake the pizza but we needed to bring back the other pizza. I'm fine bringing it for proof but really, I'm pretty sure they didn't believe me from the conversation. No apology,no compensation, no sorry for coming back twice, just hey here's your correct pizza. I'm fine with mistakes but the customer service was HORRIBLE. 2-4-23 Update again: He definitely thought we were lying, he waited till we got there with the pizza that wasn't made correctly to remake our pizza. So we had to wait another 15 mins. He did give us an xl when we ordered a large. He then threw the pizza away in front of us.

Always delicious, the only thing I'm not a huge fan of is all the crust. A little pricey but so worth it when you want...