Pronto Pizza — Restaurant in Ocala

We hired pronto pizza to cater our wedding. The day we went to talk to the owner, everything seemed great. We paid the full amount that day, and asked if they would have anyone to serve or if we needed to find our own help. They said they’d let us know. Week of the wedding we text twice with no reply. So I ended up getting help just in case. Finally after that, two days before the wedding, they said they would send a couple people out to serve. Nothing was ever told to us that there would be an extra charge. At the wedding, two people brought the food and set up, and told our family friend who was helping that she needed to leave… They set up, told our coordinator we owed them money. So we gave them the money.

The food ended up being cold. Our guests were serving themselves. Half the time they were outside or just not even serving the guests.

A week later we got a message from the owner saying we didn’t tip them and they came all the way out to help with no tip..tips are not guaranteed especially with cold food and terrible service. We let the owner know of these issues and he said there’s no way the food was cold and if our guests were serving themselves that’s their problem…great way to run a business. About a week later, at 10 pm, we’re getting more texts about how the $250 we paid was a tip so now we owe the helpers their salary on top of that money. We told him no because none of that was even discussed to begin with and the service was extremely poor. He started calling our coordinator as well and harassing her for money. Definitely do not recommend this place for anything. Weddings are stressful as is. Find a place who will help you,...

I've been a regular customer at this restaurant for quite some time, but my recent experience left me incredibly disappointed. Last night, around 8:30 PM, my date and I were informed by a staff member named James, that they close at 9:00 PM, so we should "be quick". Despite noticing they were already cleaning, we decided to dine in as we were hungry and didn't want any trouble.

However, by 8:50 PM, I felt like we were being rushed. I went inside to ask for sauce and returned to find our chairs taken away, while my date was left standing, and I hadn't even finished my meal. It was a deeply upsetting experience.

I understand that closing times may vary, but such treatment towards paying customers is unacceptable. No one should be made to feel unwelcome or rushed, especially when they're spending their hard-earned money. This place used to be fantastic, with friendly staff, but it seems like there's been a decline in management oversight.

George, the manager, whom I've known for years, seems to be absent lately. While he's always been nice, his presence is sorely missed in maintaining the integrity and respect of the staff.

Overall, I've never experienced such disrespect in a restaurant before, and I hope the management takes this feedback seriously to improve their policies and customer service. Because of this experience, and distaste of treatment… I will lowering my over all review to...

We have ordered pizza from Pronto’s for several years, almost exclusively. The long delivery time never phased us. The occasional cold pizza delivery didn’t turn us away, either. A call back and a hot pizza would be sent back out. The staff didn’t change much, and they had a good crew going for a while.

Now, the dough is inconsistent (almost too salty to eat sometimes) and the customer service on the phone is going down hill.

We’ve had orders not arrive because nobody put the actual order in (had no problem charging our card, though), and encountered a bewildered staff after driving down; They only believed us after showing them my call history and debit charge on my checking account.

They had/have? a delievery guy who consistently delivered cold pizzas, so consistently that we started requesting he not deliver to us, then abandoned delivery all together unless absolutely too busy to drive down. Tonight, I’m afraid is the last time we’ll be ordering pizza from Pronto’s, assuming it arrives.

If the owner reads these, know that you’re losing valuable long time customers in a market of only a handful of decent pizza places floating a sea of crappy pizza. We’ll go elsewhere for work lunches, baby showers, pregames, and birthdays. World Cup is coming up and you probably won’t see any of...