Dunkin' — Restaurant in Ocean Township

I bought an ice cream cake from this location in 3/3/17 for a baby shower. The cake was suppose to say congratulations Mila & Noah. However it stated congralation. I did not notice the mistake until I got to my office because the girl had packaged it in a bag with the other items I had gotten. I immediately called the store back and explained to them the situation. The manager on duty stated ok come back for a refund. I returned to the location after my shift. When I arrived she stated that there was nothing she could do because the manager wasn't there. I explained to her that I traveled out of my way to come back because they had told me to and I was not leaving to come back another day out of my way again. She called the manager and put me on the phone with him. He stated that in order for him to do something he would need to receive the cake back. I explained that we only have a refrigerator in my office kit a freezer therefore the cake melted. He stated there was nothing he could do for me even though I had my receipt and a picture of the cake. I said I was once a store manager of a food company and if the restaurant or fast food location makes a mistake that the customer keeps the mistake and gets a fresh one. After he kept stating there was nothing he could do. I simply said if you were a real store manager you would at least offer to give me the $8 back that i paid for the saying to be written on the cake. He continued to say he needed his product back. After going back and forth and me saying would he like me to scrap the icing off the melted cake and bring it back. He finally at least gave me my 8 dollars back. It should have not taken that long for the situation to be resolved. They clearly don't care about customer satisfaction especially when they make a mistake! Would give no stars if it...

Manager has no manners. I politely asked the cashier for a 2dollar drink and showed her my 2dollar coupon. Store manager yelled at me “can you even read?” Because I thought I was able to order a frozen drink with the coupon. She was upset because the cashier made the drink without me paying for it. She yelled at me saying that it was a waste of a drink because I couldn’t read properly.. I feel terrible for this manager, I showed the cashier my coupon before ordering, which clearly makes her at fault... I wouldn’t support...

I wouldnt even give this dunkin a star but in order to write a review you have to. Everytime i go there everything is wrong and tastes horrible !! The workers are EXTREMELY rude and inexperienced..and their donuts are always stale and have the nastiest taste to them. Horrible customer service and overall disgusting in the back. People high nodding out , high in the lobby. It is just unacceptable.

We will not be going back after numerous attempts. Same...