Starbucks — Restaurant in Ocean Township

While I usually love the energy in this place, I had a bad experience this morning with a barista today. I had ordered a venti iced cherry chai latte through the app, and when I arrived to pick up my drink, it was missing the cherry foam and the cherry topping.

I first let her know that the drink was incorrect and that it was missing the cherry toppings. When I told her, she told me she would dump some of the chai latte to add the toppings. Because of her tone and her looking annoyed, I didn’t let her know that this would ruin the espresso shot portion that had already been mixed in with the oat milk and the chai. Anyway, she proceeds then comes back and the drink is still missing the cherry sprinkles. And AGAIN, I had to speak up and let her know that the drink is missing the cherry toppings. I had to let her know, “hey, sorry if I’m being an annoying customer to you, but the cherry sprinkles are my favorite.”

This is like the worst experience. It’s an expensive coffee and I paid an extra $4, including my reward points for the drink toppings. While I get that you’re busy, this was YOUR mess up, not mine. I shouldn’t have to be apologizing, you’re the one that needs to take accountability for your mess up. Her interaction made me feel really shameful and guilty speaking up for a drink that I paid for and it pretty much ruined my...

3/1/2025*update It is ABSOLUTELY NOT AN UBER EATS ISSUE! Ordering coffee a certain way and getting it the complete wrong way is an employee issue! This morning I’m on my 3rd coffee which I have paid tax and tip for all!! Uber cannot make coffee taste horrible! This is the ONLY store I have an issue with! It’s a management issue! Make sure your employees are following the “perfect standard recipes” that was lovely of you to take accountability and blame uber for BURNT tasting HORRIBLE coffee!

I order the same coffee every single time and it NEVER tastes the same!!!! Aren’t they all trained for the same recipes? It’s extremely frustrating especially when I order through uber eats cause if I order a new one I have to also tip a second person! A store manager needs to go oversee them. Even the food sometimes it’s ok and other times they don’t even heat the bagel and send NO butter. If people cannot handle a job at Starbucks they probably shouldn’t be there IMO. This is the...

The staff is welcoming , accommodating and super friendly! They also give you suggestions if you get to the counter and are not sure WHAT YOU FEEL LIKE ??? The best tips was the unicorn cake pop ! That did not disappoint. We love to stop here for a pick me up and sit in the big modern dining room . I really like that the dining room offers many different table seating arrangements perfectly suited for different experiences . Such as a round big high top tables for a big groups of people to a small table top featuring convenient wiring solutions for a laptops This is great for business meet ups or individual work stations If you need to get out of the office .

A big bonus also is the drive thru ! Fast service for when you are in the run ! However , don’t be freaked if you see on huge line spilling off into the parking lot ! THEY...