Cold Stone Creamery — Restaurant in Oceanside

So I know that Cold Stone carries a lot of stuff, but I have a nut allergy. I made sure not to get nuts in my order. I didn't get to dig into my ice cream when I got home due to the lid not fitting correctly (either it was the wrong size lid or the girl packed in way more than a small size should have) so I had to let it sit in the freezer after cleaning up the mess it made after mostly melting on my desk. Seriously, was the fridge not working either? It's barely a 5 minute drive home and I didn't even leave it out for two minutes before it melted everywhere. In any case, when I did get a chance to have it today, guess what? Nuts, at the bottom of my cup, and I didn't see them until I ingested some by mistake. I have taken the proper procedures to keep myself safe and will continue to monitor my health, but seriously?? You guys need to make sure that your tools are clean! If someone has anaphylactic shock due to this sort of contamination, that's bad news...

This place has gone to pot literally bad service bad product Plus I’ve never heard of a business who refuse to accept their own gift cards?I had2 gift cards that were both activated and valid and she tried to tell me they were expired in July when the exp. Date was 07/28 I told her that’s JULy 2028. We even logged on the website so I could show her the balance and the two boxes for expiration date clearly said MM AND YY month &year.when I asked for a manager she said she was it. How low is the bar these days? How r u the manager when you’re too stupid to know know how dates work? I don’t care if ur register doesn’t accept it she admitted it was avalid card and it had cold stones logo on it. AND STILL REFUSED TO ACCEPT IT. How is that legal? A...

Not sure why there are a lot of 1 star reviews. I’ve been coming here a few days a week after my workout and always had a great experience. The staff is great; not just interacting with myself but with other customers. Not sure what the other reviewers are expecting in service but it’s simple: they ask you what you want and they make it based on what they have available . Alyssa, I believe that’s her name, always remembers my order and thinks that’s pretty cool. I believe the others as well remember my order because when I’m getting ready to say it they are already hovering my choices with the scoop they use. But Alyssa seems to be the most cheerful one so that’s why I remember her. Overall and honestly, the staff is great. Looking forward to...