Cox Store — Local services in Oceanside

I am canceling my service with Cox due to the absolute failure on every level—service quality, reliability, and honesty in your advertised speeds.

The connection drops at least 15 times a day. That is not an exaggeration—it happens daily, without fail. At our previous address, we experienced interruptions maybe twice a day, and even that was frustrating. Each move has resulted in progressively worse service, and it is now unacceptable.

On top of that, even when the connection does stay on, the speeds do not come close to what is advertised. We have been paying for gigabit service, yet the fastest speed we’ve ever achieved—hardwired directly into the modem—is 500 Mbps. Half of what we’re paying for. And even at those speeds, streaming services like Netflix (which only require 20 Mbps) constantly buffer, downgrade video quality, or simply won’t work. What excuse is there for that? There isn’t one. It’s proof that your service and your equipment simply do not work as promised.

Every time I’ve called in, your support team says the exact same thing: “Let’s just reset your modem.” That is not a solution, and it has never fixed the issue. Not once have you sent anyone to actually come out to my home. Not once have you sent anyone to check the main connection hub down the street where everything ties in. The FCC requires that you perform these checks if a formal complaint is filed, and I intend to file one. Even though I am canceling my service, I will still be submitting that complaint, because you need to be held accountable to do your job.

Meanwhile, my neighbors who use T-Mobile or AT&T have flawless connections—no drops, no lag, no issues with streaming or gaming, ever. I’ve seen it myself in their homes, side by side with the nightmare of Cox.

I am finished. I will never return to Cox, and I will actively recommend to everyone I know—including my neighbors—that they switch to a provider that can actually deliver what they advertise. Your service is not just poor;...

I am absolutely disgusted with Cox. I had them back in 2014. I've had multiple problems with them starting from me suddenly having credit on my account to them not finding a payment I made. They claimed they couldn't find a payment made and ran me through hoops to get it taken care of. I did everything they asked of me. I went to bank printed out statement, had the bank fax it over ( i did this 2x) and still nothing came of it. When I didn't hear anything back I called in to see what action was being taken they had no record. Of course. I was then transferred to Justin. I let him know what I was told to do and that I have upheld my end. He then got super rude and told me I am not supposed to do what everyone had told me to do. At this point I was pissed and told him, since he was being so rude, that I am no longer dealing with this. I have done my part and sent in proof and now it's time for them to do their job. I cancelled the account without anything getting resolved and now its hurting my on me credit report. NOw the 120. something charge they couldnt find and tried recharging me for is amounting to over $400 ! How does this happen when I've done all that I was told to do? This company is a rip off and they are out for your money. And when they can't get your money they mess with your credit. Horrible customer service!!!!!! And a...

I have been with cox for 28 yrs. only because they were the only game in town for a bundle. I called them today and reminded them my contract was coming up and I wanted "the best deal". The 1st guy I contacted got annoyed when I would not play the game of what channels I watched etc. I advised him I wanted at least the package I currently had which he obviously had knowledge of and I would be asking for a lot more. He then got a real attitude so I requested to talk to a supervisor in this supposed CUSTOMER LOYALTY DEPT. I waited for awhile on hold and he finally came back and informed me it would be at least 20 minutes before I would be able to talk to any one.. I said #$%@## and hung up. Approx 1 hr later I called the dept. back and got a young lady and again explained what I wanted and was told the best they could do was save me a total of $3.00 a month on the total package of internet, tv and phone.. I asked for a deal on just the internet and phone and was told all they could offer was the STANDARD RATE.. Hell they are currently offering a $90.00 bundle deal to new customers and they want to charge me $28.00 more than that, after being with the JERKS for 28 yrs. Do you think I'm going to be looking...