Chick-fil-A — Restaurant in Odessa

Ordered 52$ worth of food for delivery using the app (delivered thru DoorDash) Noticed on my card I was charged twice, of course door dash won’t show two separate ordered being delivered at once so I didn’t know if it was a mistake on the charge or if I was actually about to get double the food I ordered. Called the location 3 times, rang and went to voicemail. Called DoorDash they said to contact Chikfila since I was using their app. Got in touch with chikfila delivery who transferred me to cfa cares since they said they couldn’t help prevent one of the orders from coming by the time I got on with cfa cares BOTH orders had already arrived and I spent 100$ on cold chewy chicken half of which I didn’t even order. They said since it’s delivered they can’t cancel or refund it, I asked if I could go to the location which defeats the purpose of delivery but if that’s what I had to do to get 50$ back in food I didn’t order I’d do it. They said that wouldn’t help and “they’re so sorry” I said this could’ve been prevented if the location would answer the phone. They told me, and I quote “their phones are set to go to voicemail I believe” WHY???? Why do they have a phone then??? “Sorry maam I’m not sure the answer to that” lol yall are a JOKE, the brand has been sinking for years since yall cut back financially to get chicken filled with more plastic. The least yall could do is handle situations like this but yall are too busy tucking the phone yall don’t answer between your cheeks to actually help when people call for things like this. Wishing...

Went to chickfala and ordered Cobb salad with grilled chicken filet attempting to get a healthier selection. The chicken was horrible to me. The texture was like rubber is the best way I can describe. The hated the taste. I drove back to Chick-fil-A and explained. The cashier rung up the transaction in attempt to charge me again. Then she goes to get Ashley when I say I’m not paying again. Ashley say what’s the problem. I explained again the meat does not taste like real meat. It was like rubber. Then she says what’s do you mean. I replied I didn’t like it and I want something different. No apology just a comment that she will comp me the food this time but next time I can not return just because I don’t like it. Why not?!!!! Then she says, do I understand. I said no I don’t understand. She walks away and someone else returns with my food. Unbelievable!!! What has happened to the customer service this time? And why is Ashley in a leadership role telling a a customer what she told me. So now whether I like the food or not, I must eat it or pay for anyway. Needless to say, I will not return to this Chick-fil-A. And the thoughts I had about customer service at Chick-fil-A changed today. God job Ashley….not, you...

I frequent this Chick-fil-A location often—typically during lunch or after work—due to its proximity to my job. Until recently, I’ve never had an issue. However, over the past two weeks, the service has been noticeably inconsistent. Last week, I ordered a 12-count grilled nugget meal. While the bag had my name on it, the nuggets inside were labeled for someone named Jonathan and only included 8 pieces—and in reality, there were only 7. I paid full price for an incorrect and incomplete order. I let it go at the time, assuming it was just a one-off mistake during a busy rush. Today, I returned after work and placed another order for myself and my husband. I received a bowl of chicken noodle soup instead of the cup I ordered—not a major issue. But once we got home, we realized my macaroni and cookie were completely missing. These recurring errors are disappointing and costly. A few dollars here and there may not seem like much, but when it happens repeatedly, it adds up. I shouldn't have to unpack and inspect my entire order in-store just to ensure it's correct. I’m sharing this feedback because I expect better consistency and attention to detail from a brand like...