Subway — Restaurant in Odessa

The food here is either hit or miss. Today the food was really good! My issue was with the employees/owner. I came in today for a sandwich. The store was celebrating the owners 30 years of ownership. Cool that’s awesome congratulations! BUT the only reason you all have been open that long is due to the customers. The customers were completely forgotten today as you all celebrated. Instead of asking family and friends to park in the back so PAYING customers could park up front.. every single spot was taken by employees, friends, and family. Treating customers like that is not going to get you far. A good business owner would know to inform everyone that the best parking was in the back so that the customers could have efficient parking. I had to park way far in the apartment complex. There was a total of two actual customers there other than myself. There should have been ample parking if the business owners had actually thought about the customers who have helped them get to 30 years. I definitely won’t be back. I want to be valued as a customer not treated like money is the only thing...

My Fiancé went into Subway between 8:10 PM and 8:30 PM on July 24, 2022 at 4812 E University Blvd Suite B Odessa, TX 79762 and the girl that was working that night is named Carly, she did not make our food correctly! They were very sloppy! My Fiancé asked for extra meat and extra pickles on my sandwich she made an extreme mess by putting extra everything and not to mention she was rude to him his sandwich was messy she put too much of the baby spinach on his sandwich but my sandwich literally I had pickles banana peppers mayonnaise lettuce everything went down my leg and down onto my brand new carpet and that is with the paper that your sandwich is wrapped in! She literally grabbed handfuls of everything. Very very disappointed! I called her and told her that she will never be allowed to make our sandwiches again and that I was contacting corporate about it. I’m going to take a picture of all of the stuff that was on my sandwich that comes falling out of it...

Today, I had the pleasure of experiencing exceptional customer service! Upon stepping into the establishment, I was immediately greeted and assisted by a single woman who was managing the entire operation single-handedly. Curious about the staffing situation, I inquired if she had any assistance, to which she calmly explained that two of her colleagues had called out unexpectedly, leaving her to handle everything alone. Despite the impending lunch rush at 1 pm and the absence of additional support until 4 pm, she exhibited no signs of frustration or stress. Instead, she remained composed and fully prepared to tackle the workload ahead. Her remarkable display of resilience, dedication, and readiness to take on challenges head-on without complaint is truly admirable and speaks volumes about her character. It's evident that with such qualities, she is destined for great...