Arby's — Restaurant in Ohio

Ordered thru the app a couple weeks ago and had a pretty horrible experience. Spent the time to put the order together only to find out the nearest location was listed as closed, decided to go ahead and place the order for the across town location and go grab it. As I'm headed there I pass the one listed as closed and of course it isn't 🙄 One of the main reasons we chose Arby's for lunch is because I enjoy the Jamocha shake which I had ordered and already paid for thru the app. As I pull up to the cross town location there are signs posted across the menu stating that all shakes are currently unavailable. Funny I just ordered (was upcharged and paid) for one already on the app...no biggie though right? I'm sure they can just remove the cost of it or at the very least they'll give me a coupon to replace it at a later date right? Nope, the only offer I got was a replacement soda of unequal value and obvious...

Horrible! Ordered a mobile order of a medium curly fry at 2:35pm clock out for my 30 minute lunch to pick up. Restaurant didn't even have my single item order that I couldn't even order sauce for on the app. I had to circle the drive thru 4 times waiting on my order to come through on their end. I didn't pick up my order till 3:01pm 26 minutes of my 30 minute break gone. Then on top of all the back and forth they couldn't even compensate for the 2 cups of cheese sauce that you can't even order on the app. $0.59 each cup that they couldn't have said oh for your problem here ya go!!! Very nasty experience and I will never use their app again. Probably won't visit this location for a very long time. I'll go to one of the other two in my area before going back here...

Went to Newark from Utica to pick up dinner for my wife who is one day post op shoulder surgery. She thought the fish sounded pretty good so I ordered two fish sandwiches. Unfortunately we received two buns with lettuce, tomatoes and pickle...NO FISH!! Called supervisor of store and received an unapologetic offer to replace sandwiches. Poor way to treat customers. Encourage folks to go elsewhere for good service. ORDER ID: AAARXJJYAGLN. At 6:13pm on 8/6/2020. Cost $25.00 for two fish sandwich meals without...