Starbucks — Restaurant in Ohio

I decided to stop by here and pick up a drink on my way to my doctor's appointment and I ordered the caramel ribbon crunch, per usual and as always, I asked for extra caramel and extra crunch. Now I don't ask for those things and expect them to be given to me for free and when they charge I am not the best and expect it. Not only that, but I also make it a habit to tip for making me a yummy drink. So today I couldn't wait to get my drink I was so excited I couldn't wait pretty extra caramel and crunch and all that's yumminess I'm sorry grab my drink and you know I'm off to the vehicle to get in the car and get to my doctor's appointment because of course I'm running myself late for stopping and grabbing my drink and once I get out of the parking lot I stop and look down at my drink and notice that not only until I not have any extra caramel but, they're darn sure isn't any extra crunch you know, like what a total disappointment when you're still looking forward to something and you very especially ask for it and you make sure that they know that you are completely and totally understanding that they have to charge you for it and on top of that you hand them a tip thanking them for making it with the extra toppings for you and they still don't make it right! So I paid for something I didn't get... What a surprise!! Nowadays it seems like that's all we're doing isn't it? Paying for things that were not getting! So once again, thanks girl that made my drink at Starbucks! You took my money for the extra toppings and you took my tip money but, you didn't give me what I paid for and you didn't earn the tip that I gave you!!!!! This isn't the first time that I've gone to this location and I've had an issue with a drink or a bad attitude from an employee so this is going to be the last time I go to that location.. I'll just go to one of the locations where I know I'll get a good drink and I'll have...

This is the 2nd time that only this store has give me a hard time about giving me a disposable straw with my purchase when I ask. No other Starbucks has such entitled employees with power trips. In Oct. 2024 even the new CEO said Starbucks would bring back condiment bars so customers can get their own straws/sugar/milk/etc. So why does this store have such an issue with a .03 cent disposable straw? why are you refusing to provide to paying customers especially after just spending 30.00+ there? Are they taking funds from employee paychecks to cover the costs of straws?! I use the straw and cup after my coffee for my water what is the issue with this stores employees?! As a paying customer I shouldn't have to argue and justify why I should be able to have straw with my order like I'm a child! This is why starbucks stock prices are going down and people are going to McDonald's. McD's coffee is cheaper and never once have their employees had a power trip over straws...

I work not too far from this Kroger location and will often stop in for some coffee and egg bites before work in the mornings. There's a ton of seating and so I'm able to sip coffee, have a bite, and read for a couple of hours before I have to go to work.

The staff at this location (at least in the mornings, I'm never there in the afternoons) are absolutely wonderful. I might be biased as a regular but the staff often remember my usual orders and if it's not too busy are willing to chat. When it is busy they still keep things friendly but are focused on getting things done which I can respect.

My only complaint is that the food can be hit or miss as far as being in stock. I doubt that's the fault of any of the people I see most days but it can be...