Arby's — Restaurant in Ohio

Stopped here for dinner this evening with a friend from out of town. This is the first time I have went inside and sat down to eat. Every time I have previously been here, it was always through the drive thru. There were not many customers inside dining. We received service immediately once we figured what we wanted to order. They were very knowledgeable as to what was on the different sandwiches I had questions about. They were also very helpful and willing to make my sandwich exactly how I wanted it. All three workers that were near the front counter, acted professional and were very curtious to me and my friend. Our food was made fresh and was served in a timely manner. I used the restroom during my visit. The women's room was clean and looked how a public restroom should be kept. The only thing I even noticed was that the floor by the table we ate at was very sticky. This is something that is probably normal as there are many people in and out of there throughout one day. A customer may have spilled their soda and then tried to clean it up theirselves. I don't feel like the floor being sticky is a reflection at all on this Arby's or the employees. I am sure they mop their floors nightly. I was very impressed with how this Arby's looked this evening and how personable the employees were. I feel like when people are doing a good job they should be recognized. Good job this evening guys, I will be back probably more often than usual and I will definitely be dining in more than...

This is the absolute worst Abry's I've ever been to. I have gotten sick from their food a few times, they almost always forget to give you something you ordered, their shakes have barely any flavoring so it's like a weak vanilla shake that a jamocha shake breathed on, the managers can be super rude even though you aren't complaining just asking for something they forgot to give you. I really like Arby's but I swear I will not be going back to this location. Update from 2 years later 2023 : I unfortunately have tried to go back a couple times to see if they got themselves together, but I completely stand by my original review. If I wanted a vanilla shake I...

I would give zero stars if I could. It took almost 30 minutes to get four fish sandwiches. It took an additional five minutes to get extra tarter sauce. Both patrons in front of me got milk shakes that were very thin and the manager said ... "Sorry but that's as cold as our machine gets" and she did not offer anything else. I really like Arby's food but this kind of service is consistent with most of my visits with other Arby's stores over the last few years. The food is good but the service is abysmal. This is the primary reason that I visit Arby's very very rarely. I hope it gets better so I can retract this review after I go back in...