Handel's Ice Cream Poland Ohio — Restaurant in Ohio

I absolutely love going to Handles ice cream when I come to Ohio. We are from Amarillo, TX so after a long drive it is one of the things I look forward to. However, this trip was a huge disappointment. My older brother ordered a chocolate milkshake and then asked to change it to a monster chocolate shake. The cashier said OK and told the girls behind her. After finishing our order, they brought us the ice cream. At first they forgot the hot fudge on mine, but went back to fix that. Then they ended up bringing us two chocolate shakes instead of one. We told them that we only wanted the monster shake, but they did not say anything. They talked amongst themselves not addressing the extra shake. The cashier told us our total was 22.50, so we figured that they charged us for both and paid. We went back after finishing our ice cream at one of their tables to order 2 pints of icecream for my grandpa. At the register they accused us of stealing a chocolate shake, or as the key holder on dudy said, "Taking product that...[we]... did not pay for." We paid for another shake and the 2 pints of ice cream for grandpa and went home. IF we go back to Handles, it will not be to the one in...

Have absolutely loved getting ice cream from here. So much so that I waited in the rainy cold last night (3/19/2022) to get 3 quarts of icecream. 2 chocoholic chunk and 1 chocolate chip cookie dough. The employees were so sweet. They always are. Well I scooped some chocolate chip cookie dough ice cream into a bowl for my kids and swear to God there were not 1, not even 2, but 3 long hairs. I mean come on. How in the world does something like that even happen?? I hate leaving a bad review and I wouldn't have if it was just one hair....I get accidents can...

Absolutely love handles. Their ice cream is always good. What isn’t good is when we get two pints or two quarts. We usually get 2 flavors in each pint or quart and sometimes get the same flavor in the two different prints. Every time we get the same flavor as 1/2 our ice cream is the time they decide to not mark the flavors on the bottom of the container and they always put whatever flavor we got the same on top. I know it’s not a huge deal just kind of an annoyance when trying to figure out who’s ice...