Menches Brothers of Perry — Restaurant in Ohio

I would give it zero stars if I could. After waiting almost a half hour for our order and being jammed in a booth with 5 of us because they were waiting for a large party to arrive whom finally showed up an hour later, my 86 year old father ordered the swiss steak which he has ordered there on at least 3 occasions in the past. He has dentures and he has always ordered it here when he has come in the past. The meat was really red (not even pink) and the exterior was hard. The order was returned and we were informed all the swiss steak was that way. They got my dad a cheese omelette which came out when most of the table was almost finished eating. I had an all meat omelette with no cheese inside. I asked the server where the cheese in the omelette was and she said they had to ask me if I wanted cheese...for an omelette. I was not asked. The omelette just fell apart on the plate. The food quality was less than I have experienced at the restaurant. When the check came, there was no exemptions for the meals nor any discounts. Being the customer, I decided I would speak to the manager. I was informed he was in the kitchen and that they would get him. I was informed that he had something else to do before he could come out. I waited almost 5 minutes when a male exited the kitchen and came and stood by the front podium. I had come to the front of the restaurant to the hostess stand because I did not want to say something at the table and the front of the restaurant was empty. I finally asked if he was the manager. He said he was the owner as chewing tobacco spilled from his lower lip area (remember he came out of the kitchen!). I started to talk about the swiss steak when he interrupted me and started to get confrontational. He went on in a rude manner about it. After he finished, I just said that he did not need to be confrontational and never mind that I would just pay my bill. He went back to the kitchen. I paid and waited for my receipt. As I was getting my receipt, he exited the kitchen again, still chewing tobacco and started again about the swiss steak. I told him it was over. I paid the full bill, tipped the server nicely and left with my father, sister and two sons. I told my dad that we would never eat there again. I am suggesting to anyone else to avoid this place. It is sad because Menches Bros is...

*EDIT: First bad experience. I ordered a burger and they brought out the wrong one. No big deal. However, instead of making a new one, they took it in the back, wiped it off, and brought it back out. As soon as I bit into it I tasted the BBQ sauce. I opened the bun and sure enough, they didn't get it all off. Extremely insulting. It's a burger. It's not a $50 cut of meat you're losing money on, or a meal that takes 20 minutes to prepare.

We also had a voucher for a free kids meal as my girlfriend's kid was "star student," from Green preschool. And this is probably something that needs fixed on the Green location's end, but the Perry location wouldn't honor it because they'd never heard of it.

I had no issue paying for the kid's meal, but if I just completely insulted my table, the last thing I'd be doing is rejecting a voucher from them.*

You can't beat this place for what it is. The food is great and the prices are right. I felt compelled to leave a review because I went to order online and saw it was rated at 4 stars. Most of the complaints are recent and service related. If you can't grasp that virtually everywhere in the service industry is having staffing issues (and as a result, customer service issues) then you most likely do not get out much and have no business...

Some of their food I really like. Some of their food I really don't like.

The homemade bread is delicious. The salad bar is excellent when it's fresh but toward the end of the cycle when they change it, it can be a little dried out.

I love the roast beef dinner and their Fettuccine Alfredo is a favorite of mine because the Alfredo tastes more like chicken gravy than cheese. However, I ordered the Fettuccine Alfredo one time with grilled chicken and was not a fan of the chicken. It tasted like it was one of those cheap frozen chicken breasts that had been thawed in a microwave. Skip the chicken on it.

Their pork chops are excellent and their burgers are what they are famous for. They have a HUGE variety of burgers to choose from.

My mother is a fan of their liver and onions. I can't really comment on those because I can barely stand the thought of it. : - )

This is a popular place for the senior crowd. Their buy one dinner and 2 drinks, get a dinner for (I think $1) is a great deal on Mondays.

I've never had...