Bradford House — Restaurant in Oklahoma City

Our stay at the Bradford House was mediocre at best.|We travel to Oklahoma City quite frequently and have stayed at a few different hotels.|This hotel was the worst hotel stay we have encountered by far.|The hotel was not in a very prime location to any surrounding things.|Our room was located on the bottom level near the street, very thin walls, so traffic noise was very loud along with surrounding hotel noises. |Walking into our room, the carpet was extremely stained and disgusting. We killed some kind of beetle on the wall (I don't even want to know what it was).|The bed had the most uncomfortable mattress, we did not get a good night's sleep, which unfortunately having a 2 night stay made it almost unbearable. |I went to the front desk early the first morning to see if we could change rooms, maybe get a couple more comforters to try to make the bed more comfortable. The front desk clerk told us there were no extra comforters available (assuming others were tying to make their beds comfortable). He took all the issues down and told me he would give the info to the manager when he or she came in.|There were no coffee pots in the room, so my husband went to the lobby thinking they would offer coffee there. Several of the staff saw him looking around but not one asked him if he needed any help. No complimentary coffee available, so he went into the Cafe and ordered 2 black coffees and since he did not bring his wallet anticipating complimentary coffee to be available like most hotels offer, he asked to have it charged to our room. The staff could not seem to figure out how to do this, so they gave the coffee to him at no charge. He asked for cream and this seemed to be a request that really put them out.|The free coffee was a nice gesture, but we were charged for it at check out.|We were out all day and absolutely no one called us to address any of our concerns. |We stopped by the front desk when we came back to the hotel and explained to them again the issues with our room.|Staff members seemed disengaged and disinterested in their guests, and just stood there looking at me, and again, seemed put out with what I was saying and were looking past me.|They gave a half-hearted apology and told me the manager would call me.|No manage called. I did receive a call while we were at dinner, and the front desk person left a message stating she was sorry. She said that I should receive a call from the manager, but in the meantime, they would comp our coffee and some pastries for the morning and to stop by the front desk to let them know what we wanted.|We did so when we returned to the hotel. The front desk clerk seemed to know the situation and started asking if we wanted a French press pot, some pastries, and offered yogurt parfaits. We told him that sounded great.|My husband went to the Cafe in the morning to pick up their generous offer of breakfast only to be met with them trying to charge us for the offered french press and yogurts. They were only offering the basics.|This is completely ridiculous!!|My husband asked to speak to someone, and the manager gave us what was offered by the desk clerk, granted this was not an easy process.||The service was underwhelming, leaving the overall experience feeling impersonal.|2 days staying at this hotel, checked out and still no call to address any of this.|We will definitely not be back. With so many better hotels in Oklahoma City, do not waste your money on...

Our stay at the Bradford House was mediocre at best. We travel to Oklahoma City quite frequently and have stayed at a few different hotels. This hotel was the worst hotel stay we have encountered by far. The hotel was not in a very prime location to any surrounding things. Our room was located on the bottom level near the street, very thin walls, so traffic noise was very loud along with surrounding hotel noises. Walking into our room, the carpet was extremely stained and disgusting. We killed some kind of beetle on the wall (I don't even want to know what it was). The bed had the most uncomfortable mattress, we did not get a good night's sleep, which unfortunately having a 2 night stay made it almost unbearable. I went to the front desk early the first morning to see if we could change rooms, maybe get a couple more comforters to try to make the bed more comfortable. The front desk clerk told us there were no extra comforters available (assuming others were tying to make their beds comfortable). He took all the issues down and told me he would give the info to the manager when he or she came in. There were no coffee pots in the room, so my husband went to the lobby thinking they would offer coffee there. Several of the staff saw him looking around but not one asked him if he needed any help. No complimentary coffee available, so he went into the Cafe and ordered 2 black coffees and since he did not bring his wallet anticipating complimentary coffee to be available like most hotels offer, he asked to have it charged to our room. The staff could not seem to figure out how to do this, so they gave the coffee to him at no charge. He asked for cream and this seemed to be a request that really put them out. The free coffee was a nice gesture, but we were charged for it at check out. We were out all day and absolutely no one called us to address any of our concerns. We stopped by the front desk when we came back to the hotel and explained to them again the issues with our room. Staff members seemed disengaged and disinterested in their guests, and just stood there looking at me, and again, seemed put out with what I was saying and were looking past me. They gave a half-hearted apology and told me the manager would call me. No manage called. I did receive a call while we were at dinner, and the front desk person left a message stating she was sorry. She said that I should receive a call from the manager, but in the meantime, they would comp our coffee and some pastries for the morning and to stop by the front desk to let them know what we wanted. We did so when we returned to the hotel. The front desk clerk seemed to know the situation and started asking if we wanted a French press pot, some pastries, and offered yogurt parfaits. We told him that sounded great. My husband went to the Cafe in the morning to pick up their generous offer of breakfast only to be met with them trying to charge us for the offered french press and yogurts. They were only offering the basics. This is completely ridiculous!! My husband asked to speak to someone, and the manager gave us what was offered by the desk clerk, granted this was not an easy process.

The service was underwhelming, leaving the overall experience feeling impersonal. 2 days staying at this hotel, checked out and still no call to address any of this. We will definitely not be back. With so many better hotels in Oklahoma City, do not waste your money on...

The property and amenities are nice and beautiful. You can tell everyone is very attentive and works very hard. We stayed there on the first weekend of Feb (back property). There are a few areas that can be improved upon. 1) The complimentary service of setting up coffee/bakery items for next morning. Example - If you request coffee/pastries for certain time for the following morning and its not available at the time. Please notify the guest with a call, email, or text. It may be important as we may have to leave for an appointment, etc. We eventually called when the items were 30-45 min late. I'm assuming that the bakery being owned by another company may have complicated this but still let your guests know. They eventually got it to us after 15 minutes of my call to the front desk. 2) If there is an unexpected fire/alarm that had to be disengaged/fixed by the fire department after 30 - 45 minutes. Please let the guests k know everything is ok, it will work if there was a real fire etc. We were left guessing. Again, there is a notification type system that needs to be in place. Call, email, texts, etc.. to let us know everything is working and will continue to work, etc. It'll make you sleep better at night. 3) There was an unexpected water leak in our separate bldg in the back of the main hotel. We only found this out when attempting to flush the toilet, run the sink, and needing to take a shower around 9-10pm that evening. We called down to front desk and then was notified of this pipe burst. Now, I know this can happen anywhere. There are two things that really made things tense. One - how the front desk person or ast mgr on duty handled this initially with our call. There was sort of like we don't know where the leak is and not ETA on when it will be fixed. I guess they also didn't get to contact us yet to let us know. I would think being small boutique hotel you know how many guests are there and would likely be a quick call to everyone to notify them of the issue. Anyway, getting back to how we were explained of the ''uknown, no eta'' type response was upsetting. Being in customer of service for many years, there is a way you could explain this better to assure your guests you will get this fix and will notify us asap when completed. So, this gets back to the notification process/system/emergency handling that is currently at this hotel that needs to be improved (personal touch). The water eventually came on that night, but we were scrambling on how we were going to have showers in the am for a early appointment the next day. Note - everyone works hard at this hotel, but notification/emergency process and notifications needs to be improved. Or training needs to be done. We were called by a Mgr later after our stay and compensated. Thanks you for the call and compensation. Hopefully, this review will help in some...