Jimmy John's — Restaurant in Oklahoma City

Ok, so I love Jimmy Johns and am so sad to leave this review, but this need to be known! So when I went to this location I went through the drive thru and ordered a number 12 (turkey, provolone and Avocado) and the lady asked me if I’d like to add on bacon and of course I said yes, because who doesn’t like bacon? And with that I asked for my cucumbers on the side no lettuce or tomatoes. Got to the window paid for my two orders and went on my way. Luckily when I dropped of my husband’s sandwich I checked mine to make sure I gave him the right one and when I checked I realized it was my sandwich but there was no bacon! Now hear me out, normally I would have just gone about my business and no made a fuss about it, however when your going to charge someone $2.40 for two slices of bacon I’m going to make a fuss (and yes I was aware it was going to cost extra for the bacon) so I go back and tell the person that they forgot my bacon and he was very apologetic and was willing to fix the problem. He kept apologizing and I told him “it’s all good, sh*t happens!” So they took back my original sandwich remade me a new one with the bacon on it and then I realized I didn’t get my cucumbers that I’d asked for on the side so I had mentioned that since I was already there. They are kind enough to (what I thought) fix my sandwich and send me on my way. So I get home and open my sandwich and the put my “two” slices of bacon and then forgot to add my avacado that comes with the sandwich!!...

I love the food, but good grief, this location has some of the worst employees. I used to work for Jimmy John's back in GA, and our crew could have given these folks a run for their money. Honestly, when something is messed up and you go back to have it fixed, why does it take 3 returns to fix the same issue? It's become a joke among my coworkers and my family, because it doesn't matter if I order a sandwich for myself or enough to feed a crew, it will always be mine that gets messed up. The manager even said to me "I totally understand if you decided not to come back to this location because I wouldn't." Well yes, I agree you probably don't want to "deal" with a customer who is frustrated after the 3rd time coming back to ask your crew to fix the same issue, I get that, but that's an issue with your team not me as a customer. I've come back even when things were messed up so I've done my part giving you a try. I reached out to the District Manager who has still not contacted me and it has now been over a month. Such a shame and I wish Corporate would come in and...

I'll start by saying I love Jimmy John's. I used to eat there at least once a week, but as the employee's, or lack there of has been getting worse, I now go about once every other month.

Today was a perfect example. It took 13 minutes from the time I gave my form of payment to receive my sandwich. No apology or mention of the time. This wasn't a one off as it has happened multiple times and has been getting worse.

I also asked for a "LITTLE EXTRA MAYO" I am guessing they heard "use all of the mayo currently on hand". What I received was a soggy sandwich, and I had to scrape off 90% of what was put on there to make it almost eatable.

2 Stars because I like the product, and I used to love this location. I really hope that they turn it around. Perhaps instead of hiring drivers, they should hire some more help inside. I had plenty of time to read all of the items at the drive through window. I might try again and update my review in a few...