This is usually our favorite ice cream spot. However, this location on NW 16th has disappointed us 3 times in a row. The service isn't very good. There are usually teenagers working that don't seem like they want to be there. Yesterday was Father's Day, and my husband wanted his favorite ice cream. We went in and were not greeted or acknowledged. Then, when we were ready, one girl took our order, and another began to fill the order and pass out the cone to the kids. I thought that was an efficient way to operate and was impressed. My husband gets ready to pay, and the cashier tells him that he can't pay with anything higher than a 20 dollar bill. He didn't have anything that low. He asks me if I have low bills. I check and tell him no. The cashier says with an attitude, "You don't have a card?!" I said, "I'm getting it out. " When the screen asked if we wanted to leave a tip, I declined. The cashier turned around and told the girl that I didn't leave a tip. What she didn't see while turning around being messy was my husband was putting cash in their tip jar. The keeps handing out the ice cream. Then, all of a sudden, the girl stops handing us ice cream and begins filling another order and handing the people behind us their cones. I said, "Excuse me." to get her attention. She ignored me and finished the other order. When I got her attention, I told her that I didn't get my ice cream. She said she knew. They ran out of that flavor, and somebody was getting more. We stood there waiting for a few minutes, watching her fill the other orders. She opens the freezer, scoops out some ice cream, then takes my cone to the backroom!!! 3 minutes later, she comes back with my second scoop. I have never experienced anything like this before. We will probably never visit this location again. I recommend the location on NW Grand Blvd. They love their jobs and are glad that...
Read moreWhat a cute place!! It's kinda small, decorated with bright colors and the counter looks like an old fashioned soda fountain. On a Wednesday night around 6p in December, we were lucky to find a parking spot. But we had the Social to ourselves! Only one other group of people came in while we were there.
Now, if you're looking for a million complicated flavors to choose from, this is not the place for you. I have to say, that I really do prefer having a million complicated flavors to choose from. However, I truly enjoyed the ice cream I had!
They have a list of about 7 or 8 basic flavors - cherry, vanilla, chocolate, cookies and cream, mint, strawberry, etc - and 3 additional special flavors. Graham Cracker, German Chocolate (which was vegan) and Peppermint Hot Chocolate. My husband opted for one scoop of Cookies and Cream and one of Peppermint Hot Chocolate. I got one scoop of Cherry and one of Graham Cracker with hot fudge on top. My husband thought their Cookies and Cream was unusually good, I think because of having extra large cookie chunks. Before choosing the Peppermint Hot Chocolate he sampled their Mint, which he was not a fan of. He said it had a spearmint flavor that he just didn't like. But he loved the Peppermint Hot Chocolate and the marshmallows in it!
I went with one scoop of Cherry and one of Graham Cracker with hot fudge on top. It was a little light on the hot fudge for my tastes, but that awesome Graham Cracker ice cream sure...
Read moreOrdering ice cream for 2 toddlers the young woman checking me out messed up my order then they made me pay the difference in order to get what I originally asked for. Never in all my years in the service industry have I charged some one for me messing up their order.
Edit to add, since I can't respond. I tried to put it as simply as possible that they wanted a scoop of chocolate and a scoop of vanilla for both of them (toddlers are the pickiest creatures alive) as two separate orders it was confirmed 2 or 3 times. They may have said sorry but they were not apologetic and still this is the first time in my 30 years earthside I have been a party to or witnessed some one being asked to pay for a mistake wether it was blatant or confusion. If they were going to charge more they could have just split what they already made they were enormous scoops. But you're right 1 star is a bit rude. I'll change that, as some one who has been in the service industry 7 years I know quality of service is more important than the quantity of the $4 (plus tax) difference they needed to give us the ice cream we asked for. I checked out some of the other low end reviews weird you never called them out so...
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