Sonic Drive-In — Restaurant in Oklahoma City

Yesterday afternoon I was having a really bad day. I had just left the grocery store, after pulling in I saw the Sonic closest to me wasn't offering drinks, two food containers busted open in my floor board two seperate times, I accidentally placed my mobile order at a Sonic way out of my way, I missed my turn into the lot.... and my sister in law was in the hospital on life support. With all the chaos going on I had accidentally missed a drink on my order. I know frustration had to be oozing from my pores at that point, but the girl who brought my order did not respond with irritation. Instead, she went inside and made my other drink and brought it right out to me. Honestly, I could have cried. So many things had been going wrong and though I was not intentionally unkind, I'm sure my reaction did not deserve the kindness she showed me in that moment. Even though it seemed like a small act it really changed the trajectory of my day. I'm SO grateful for that. I will be making a point to go "out of my way" to this...

I use to be a regular customer at this sonic. Then one day after work I stopped in to get my dinner. I ordered a footling combo and asked for mild mustard and onions. When she read it back to me she didn’t mention “mild mustard or onions” so I asked her to repeat it and again no mention of what I wanted. I reiterated to her to please add mild mustard and onions. So I get to the window and asked her if there was another term they used? Was I saying it wrong? She turns away and gets the manager for the evening shift I am guessing. He came to the window and I told him what had happened and I wondered if there was another term? I advised him the footlong appeared to have a lot of onions and I just wanted to know the proper way to ask. He said in a very hateful tone “tell me what constitutes ‘mild’? One? Two? Three?” I told him if that was too difficult of an order I would go someplace else that could provide good customer service. If I could give a negative...

Ordered 2 strawberry Dr peppers with light ice. The poor carhop girl on her 3rd day read off the receipt and realized it was wrong but had us try the drinks to make sure if they were wrong. One had no strawberries. The other drink did have them but was almost all ice. So the carhop had to take the drinks back. When the carhop brought the them back out. Her manager had her deliver a message. "My manager wanted me to let you know, Just for your future info, when you order a drink with strawberries, if you want more, you have to say add extra strawberries. There's a only a certain amount that we can put in it." Like wut. I order this all the time and it was very obvious that the order was wrong. In this case why would you send the carhop back out to blame the customer (while glaring at us through the window) when we didn't even complain,...