Subway — Restaurant in Oklahoma City

Worst. Subway. Ever.

I usually don't eat at Subway much, but I've seen the billboards around for the Cubano and, loving a good Cubano, figured I'd give it a try.

Being in a bit of a hurry, I ordered through the app and was going to just grab it at the drive-thru. The ordering experience on the new, updated app was excellent. I'm not big on the dumbing-down of having to tap on a picture of each part of the sandwich to change it, but it worked pretty well. My only complaint would be that it only gives you two or three choices for sodas and three or four for chips.

The problem came when I went to this location to retrieve my sandwich. I pulled up to the drive-thru, expecting to just have to tell them through the speaker that I ordered online, then somebody barked through the speaker something nearly unintelligible but I think included the words "drive-thru closed today." I didn't get the chance to clarify that, because they immediately turned off the connection without waiting for any kind of acknowledgement or response.

I sat fuming for a few minutes and considered cancelling the order entirely because, after all, I had only ordered from Subway because they had this drive thru and I was in a bit of a hurry. However, I swallowed my ire and parked then went inside.

I had assumed that they were just overwhelmingly busy and maybe understaffed and therefore did not have the staff to run the drive-thru. There were three customers inside.

I walked over, and dutifully stood precisely where the signs indicate that I should stand in order to pick up a call in or online order, which was behind another customer who was checking out. After a few minutes standing there, and without even asking me if maybe I had an online order, I was told, rather shortly, that I needed to go to the end of the line to put in an order.

I did finally get my order with not much more of a problem. However, when I finally got a chance to eat, I did discover something. You, dear reader, may remember where I said early on that I love a good Cubano. This is true and I would still dearly like to get a good Cubano. What I got in my little Subway bag had most of the elements of a Cubano, but was certainly not the good Cubano for which I was looking.

Long story short, if you want a good Cubano, not Subway. If you want to use the drive-thru, you're rolling the dice with this location. Best of luck to...

I’ve given this location several chances over the years, hoping for improvement, but unfortunately, some issues remain consistent. The main concern is the slow service, especially during peak hours like lunch. During my most recent visit, I and two other customers ended up leaving after waiting in line for over 10 minutes with very little movement. There were three employees present, yet only one sandwich station was open, which made the delay even more frustrating.

A recurring issue I’ve noticed is that the manager seems disengaged from front-line operations, often staying behind the scenes rather than stepping in to support staff during busy times. This lack of visible leadership seems to contribute to inefficiencies and customer frustration.

That said, not all experiences have been negative. Occasionally, there are staff members who are efficient, friendly, and clearly take pride in their work—but unfortunately, they don’t seem to stick around long. It’s disappointing to see that turnover is high, except for the manager who, based on multiple visits, hasn’t made a noticeable positive impact on the service culture.

On the positive side, the store is generally clean, and you can expect the standard Subway quality in terms of food. However, the switch from Coke to Pepsi products may be a letdown for some regulars, and the prices have noticeably increased, which might make the slow service feel even less acceptable.

In summary, this location has potential—it just needs more attentive management during peak times, better staffing strategies, and a focus on retaining the team members who do their jobs well. With a few key changes, it could become a much better experience for returning customers...

I went there the other day meant to say something. I think it was Tuesday or Wednesday the girl behind the counter was absolutely amazing!!! She made my sandwich more perfect than I had ever had in my entire life and subway is one of my favorites so not like I dont have it often lol she was so sweet and we had a great convo. I wish I had looked at her name tag but I have a habit of looking people in the eyes. I had a 12' Italian Herbs and Cheese, the Chicken Teryaki w/pepper jack cheese add bacon extra toasted she toasted the meat then the whole sandwich this woman came down from heaven and descended the best sandwich I have ever had the pleasure of eating! This is the only subway i will be going to from now on. She was sooo friendly and so was her coworker when she rang me up! Amazing people and...