BEWARE...use your credit/debit card.with caution or risk being overcharged!! I paid $63 with my debit card after massage, new employee who had no training obviously on how to perform credit card transaction called for help from coworkers on processing my payment (she stated also to me that she didn't speak English). On the road after I left the establishment thinking my payment was handled properly I checked my bank account and discovered my credit card had still showed I had been CHARGED 3 TIMES the payment...$63, $63,$63...So then I drove back to Red massage and showed them that I had been overcharged. They took my card and charged it again this time including my tip of 20 dollars for a total of $83 despite the THREE $63 EXTRA CHARGES. That same employee told me one of the three $63 charge was refunded back to me but the other two would take 5 business days to be refunded. My confusion and question was how and why were they able to refund me only ONE of the three extra charges? Calmly and without any agitation or anger I handled their mistake with patience and said I would return in 5days if the payment hadn't been refunded to me. The employee who was helping me with this overcharge agreed and said to return if my bank hadn't refunded my money. I returned due to my issue of being overcharged wasn't not fixed! I was upset due to the owner and staff talking to me as if I had caused this issue. The owner over the phone even asked me why I was "mad"? He hung up the phone NEVER apologizing nor letting me explain that I work hard for my money, I handled this issue initially with patience with the understanding they would correct the problem they created and so I drove over 15 miles 5 days later interrupting/inconvenience my life and birthday plans I had that day to go to this massage business to receive my refund and be treated like I caused this problem. The owner was rude and told me because Monday was a holiday MLK day I had to wait one more day to receive my refund and to stop acting upset with the fact it was there incompetence I had been put thru this dilemma of being charged almost $200 out of my bank account missing money I could have used...as well as taking the time out of my life to drive to their establishment that day only to be told I would not receive a refund from them until my bank processed THEIR mistake...
Read moreFANTASTIC service! TIPs are not included in the pre-paid booking website, so remember that you will need to tip separately afterward. Be CAREFUL so you don’t get doubly charged for a pre-paid booking when you just want to be charged for their tip. Very clean facility, kind staff, and you will be asked to write a review (which with my ⭐⭐⭐⭐⭐ experience, is well deserved). This massage center offers excellent value for the quality of service provided. The therapists are skilled professionals who really listen to your needs and adjust the pressure accordingly. I was happy that they were able to apply enough pressure to my knotted up muscle groups. The facility is clean and well-maintained. Traditional scents and background music were delightful. Other massage spas in the area charge double for the services I received, so I’m thrilled, and will...
Read moreThis massage center offers excellent value for the quality of service provided. The therapists are skilled professionals who really listen to your needs and adjust the pressure accordingly. The facility is clean and welcoming, with a peaceful atmosphere that helps you relax from the moment you walk in. I especially appreciated the attention to detail, from the comfortable massage table to the soothing background music. Their prices are very reasonable compared to other places in the area, making it a great option for regular therapeutic massage treatments. Highly recommend for anyone looking for a professional massage experience that won't...
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