Pizza Hut — Restaurant in Olathe

“That’s disgusting!”

So I have had terrific service from the Pizza Hut in Lenexa off 7 highway. I ordered from this location because I live nearby. An absolute failure.

I ordered a medium pizza and because I had points on the app, some Cinnabon minis.

I pick them up, take them home. The pizza was badly undercooked, doughy in the middle. I wasn’t happy, but my attitude was that everyone can have an off day. We were hungry, and at least we had the Cinnabon to look forward to.

Not so much.

They were raw dough. Raw. Dough. It was literally inedible. I called to complain, and they apologized and offered to remake them. That’s reasonable, so I accepted and went back in.

Interestingly, the kids working the shop were far more helpful and had better attitudes than their manager.

We went in, and we brought back the Cinnabon’s to show them what we meant. The kid at the front opened the box, took a look, and said “That’s disgusting.” He went back to get the new order, and before I left, I opened the box to make sure they were right. I’m glad I did. The picture attached is what we got.

I pulled one off to check it. The manager walked up as we were discussing. She was offering to credit it back but clearly wasn’t happy about it. , As soon as I tasted one to verify that it was dough, she said in a very snotty voice, “If you’re going to keep eating them like that, I won’t give you credit.” Her arrogant and defensive attitude made it very clear that she thought I was scamming her, and yeah, that was pretty offensive.

Then she doubled down. I told her that the dough clearly hadn’t risen, and she was adamant that they were prepared correctly and this is just the way they are (no it’s not). I was polite through the whole encounter — at least on the outside.

As her attitude got worse and worse, it was clear she thought I was trying to steal from her. I finally told her to just keep them. She said, “Fine!” and walked off, and I left. Those rolls were basically a sticky form of Flubber.

I plan to call on Monday; I’ll try to post an update with the results of that call. It’s too bad; the other location does a great job. If I didn’t know that, I’d NEVER go to a Pizza Hut again.

The kids there were great and trying to do a good job; the manager was a wreck, and so...

So I placed my online order for the Pan Box deal with drink, I went through the drive-thru lane and paid, I arrived a little early because I wanted my food hot after a 3-hour drive from the Ozarks, and worst decision. 1st they forgot to give me my drink I ordered, so I had to go back around to retrieve that, then I got home only to find that my order was WRONG. So I got back in my car and went back to get my order corrected, they were so nonchalant about my order being wrong as if it was ok. I ordered a pan pizza with regular sauce pepperoni and black olives and boneless wings with a Starry drink, but I got a pan pizza with some white sauce and black olives only. I looked at my receipt and it's like they didn't even look at the order properly or just didn't care enough to. Still not looking at the receipt I gave them for the correction, they asked me what I ordered. They remade my pizza and gave it to me with no apologies and now my wings are not hot. Just bad on bad, it'll be A LONG TIME BEFORE I RETURN TO PIZZA HUT. NOT TO SELF AND OTHERS CHECK YOUR ORDER BEFORE LEAVING. I gave them a tip beforehand but I wish I hadn't because no tip...

Worst experience I’ve ever had ordering before. Ordered at 540 with an ETA of 615. called at 650 to see if there was a new ETA and was told it was out for delivery. Called back 20 minutes later and was put on hold to see where the order was. sat on hold for 8 minutes and no one ever came back on the line. Called back again and was told our order got mixed up and he thought the driver came back for it but he hadn’t so it would be out in 20-30 mins aka 1.5 hours after the delivery time. Then a DoorDash driver showed up with it instead saying I needed to pay in cash even though I had already paid for it on the Pizza Hut website. Thankfully I even HAD cash for her because it wasn’t the DD drivers fault. So I gave her cash for my now cold 1.5 hr late pizza and also have a pending charge on my card for the order I already paid for. So I just paid twice for an order that should’ve been refunded about 3 calls ago. Won’t be ordering again from this location that’s for sure and will be filing a charge back for the...