Tropical Smoothie Cafe — Restaurant in Olathe

Good Smoothies but don't order online. Staff admits to leaving smoothies out for 2-3 hours before pickup and wont give refunds. The only solution they offer is to go there and they will make you a new smoothie once you get there.

Smoothies are made on online order and are picked up when DoorDash feels like it. Even when drivers admit to mistakes (forgetting part of your order) they wont remake it unless you drive in.

Edit 2 3 stars After 2 weeks I did get a refund on the purchase from processing a claim on their site. The entire ordeal is ridiculous though and they should have policies in place to rectify the issue without getting attention on social media. I would have been satisfied if the driver had the order remade befroe delivering a 2 hour old smoothie. Or If upon driving into the store to have it remade for me they had refunded my delivery fee instead of the Manager refusing to talk to me and having to negotiate with a high school student that isn't qualified nor paid to deal with cooperate issues. Also this is an issue with Tropical smoothie, As I placed the order directly through their website which outsources the work...

Only recently discovered this place and Holy Tropical Smoothie Batman!

Theatrics aside it was damn good. I'm not sure if this is a chain restaurant since 16 out of 4 smoothie stores have the words tropical in it. Even if it is there was a diverse menu with some light meal options to choose from. The price was about average or on par with Smoothie King and Orange Julius but had a more personal quality and better taste respectively.

Also I happened to time my drop by right after a nearby highschool got out and apparently this is where the teenage youths of Olathe go to. It was like Saved by the Bell or Power Rangers how the main characters hang out there and you always think "nahh that's really unlikely". Welp, it's likely and it happened. Even with the overwhelming numbers the staff had me checked out in no time flat and my order served up...

I had an issue trying to redeem a reward for a free smoothie on the app. It accepted the reward but upon checking out and paying it said that there was an issue with the reward and cancelled my order. So, I placed another order but the reward was no longer listed. I stopped in to Tropical Smoothie Cafe to pick up my new order and mentioned the issue to the manager. The manager was very quick to apologize and offered me the smoothie I had attempted to order for free. I was very appreciative. The food and customer service at this...