Rayfords All-N-1 Hot Wings — Restaurant in Olive Branch

I ordered 50 party wings for pickup. I had a $50 credit from DoorDash, so I rightfully applied the credit to the order. The price before the discount was $66 and $16 after. I went to pick up my order, and I saw it on the counter ready for pickup. The young lady behind the register stated that she could not give me my order unless I canceled my order with DD and pay them directly. Another gentleman back in the kitchen came out to try and explain to me that I can’t get $66 in wings for $16 because they were getting ripped off by DD. I tried explaining to them that DD takes care of the PROMO and it won’t affect the payment to the restaurant. Common sense, right? NOPE. I remind you that the payment/transaction was already paid in full. I just wanted my order that I paid for. They would not give me my food! If a business is using DD, then they should know how all the rules work. All in all, I left empty handed with my wife and kids waiting eagerly in the car for 30 for a pickup order that was ready for pickup. I took care of a few errands in the area and decided to go back to make it right, maybe cancel my DD order, and start from scratch with the payment since my wings were on the counter and ready for pickup and a hungry family. My kids were REALLY looking forward to some wings for dinner. But NOPE. I went back into the restaurant to attempt to pay full price out of pocket, but something CRAZY happened. The cashier who I had dealt with throughout the ordeal earlier was cleaning the soda machines. I walked in and was no closer than 10 feet from her and said “Hey there. Excuse me.” She was startled by me apparently and said, ”Maine, I’m gonna cut you. I should cut you for that.” I was instantly startled and was like, ”Excuse me”? She mumbled loudly “uggggghhhhhhhh”. Another employee was sitting in a booth talking on his cell and heard everything going on. All he said was, ”What’s going on here”? He was directing the question to me, like I was harassing the employee. I didn’t say another word. It wasn’t worth it. I walked straight out of there and will never be back. They are sooooo unprofessional and I wasted so much time and energy trying to feed my kids dinner. The kids were deeply disappointed, but we left empty handed and I had to explain to my kids on the long ride home, the best way possible what happened. Terrible. We’ve ordered from them multiple times since we moved to the area a year ago. They have awesome wings for sure, but won’t be back because of their repetitive terrible...

I’ve had three separate negative encounters with the same staff member at this restaurant while picking up DoorDash orders, and I feel it’s important to share my experience.

First encounter: The first time I came in, I had to deal with an older, skinny-built Black man who wears glasses. Instead of promptly handing me the order I was there to pick up, he wasted my time trying to flirt with me. This was inappropriate, unprofessional, and made me feel very uncomfortable.

Second encounter: The next time I came in, the same man was standing behind the wall in the kitchen instead of coming out to the counter to assist me properly. Because of the noise from the kitchen, he couldn’t hear me clearly when I confirmed I was there for a DoorDash order. Rather than resolving the issue by stepping forward, he stayed hidden away and repeatedly asked me the same question, making the process unnecessarily frustrating. Another staff member, Omari, eventually came out to help, and the situation was handled smoothly.

Third encounter: The third time was nearly identical to the second, except this time a TV was also playing loudly in the lobby, adding to the noise. Once again, the man stayed behind the wall where he could not hear me and became visibly agitated when I rang the service bell after waiting. When Omari came out to assist, the older man told him, “never mind,” which gave the clear impression that he was ready to deny me service altogether instead of simply stepping forward and handling the pickup properly.

Across all three interactions, this man’s behavior has been unprofessional, lazy, and at times inappropriate. In contrast, every time Omari assisted me, the service was quick, respectful, and without issue.

Because of these repeated experiences, I’ve decided I will no longer accept DoorDash pickups from this establishment, and I would certainly never choose to dine here...

I really don't know how these folks stay in business. My experiences (yes, I was the fool for trying too many times) have all been terrible, just like many of these reviewers. The few times that I succeeded in getting an order, the wings were so small it looked as if they were pigeon wings, not chicken wings. But on to the big issue... If you call in an order, forget it. They won't answer the phone. If you go in person, they MIGHT be open. But maybe not. If you find that they are open, then just prepare yourself for being treated as if you interrupted their chill time. And the funny thing is, they have a tip jar on the counter for you to tip them for giving you your order that you ordered at the counter. You know, the same as when you order at a Chik-Fil-A or Zaxby's. Being an Ex-server/bartender/manager for 15+ years, I usually will throw a few dollars in a tip jar for counter service anyway. Even for just a smidgen of service. There is nothing to resemble service here. You stand a better chance at a McDonalds drive through. Just let that sink in for a moment.

Due to my time in the service industry, I am almost always very forgiving when things don't go right. But these folks just don't want you there. That means they have to get their rear ends up out of the booths that they are hanging out in, put down their phones and actually do something. They don't particularly care for that. There's plenty of other options out there. Do yourself a favor and avoid the frustration that you surely will experience here and...