Chick-fil-A — Restaurant in Omaha

Do not eat here they cant be following proper food handling guidelines if they are letting food that public has purchased and handled back into the building and passing it through the hands of the same people who hand food out all day. I work at the hospital down the street and I eat here almost every day until now. I don't order anything I can't eat on the go when at work because I just don't have time. When I do get a second to sit down my break is always interrupted by patients or coworkers who need help. I ordered a yogurt with cookie topping and received a yogurt with granola. I didn't notice until I got back to the break room and I didn't have time to go all the way back to the parking lot to get in my car and drive back to the restaurant that has a 10min wait because the lines are so long during lunch - which is why I placed a mobile order in the first place. I'm not going to not eat something for lunch and risk making mistakes because I'm hungry. I ate the yogurt and brought the granola and then yogurt tub back to the restaurant after my shift to show them their mistake. I didn't have a receipt but the order is in my phone. They didn't ask to see anything. I expected them to ask to see the item not grab them from my car and back into the building. The General Manager said "well you ate it. If you brought it back we could have fixed it." So many things wrong with this response. I'm never returning to this restaurant and will tell everyone at the hospital about this horrible customer service. I don't believe they needed the yogurt to fix the mistake because most restaurant will not take back food that has left the building or the parking lot. This is especially disturbing considering were in a Pandemic - this is the very reason I chose to eat the yogurt and not return it because I didn't expect them to let the food back into the building. Now they didn't know I worked at the hospital despite me being in uniform with the name on said uniform. Runza would have replaced it no questions asked. I'm from GA. I've been eating Chick-fil-A since before these people probably ever knew it existed. Their response wasn't the lease bit hospitable. I just never expected a restaurant to be so petty about a yogurt that was clearly made wrong. Offered no options to remedy the problem and quite frankly I'm really disgusted by the fact that they were going to accept the food back into the building and then handle it like it never left the building and walked it's way through a hospital!!! I ended up paying for a correctly made yogurt and a sandwich because I was too tired to argue, but now after thinking about how they conduct business and handle food I'm going to pass on eating anything else from this restaurant. My dog enjoyed the...

We were having a family play date with another family and we decided to head out and drive through Chick Fil A so our kids could keep playing. We made two separate orders, paid for both our orders and got all our drinks. We took off when the employee gave us a huge bag and gave us a friendly "have a nice day!"

When we got back to our friend's house I was disappointed to find that my family's entire order was not in the bag. Our friends ate their meals so they wouldn't get cold while I drove back to Chick Fil A to take care of our order.

I explained what happened to the manager and she quickly fulfilled our order. When I asked if I could be reimbursed since I had to drive to the restaurant a second time, she scoffed and said she couldn't do that. When I asked if I could at least get a shake for my wife, since she's sitting at our friend's house watching them eat, she scoffed again and said she couldn't do that either. She did offer to refill my pop however. 😕

When I finally got back to our friend's house (they were finished eating) I was once again disappointed to find out my replacement order, which I had driven to Chick Fil A twice to get, was completely wrong.

My wife was none too satisfied with the whole ordeal. So she called the restaurant and left a voicemail. Still not satisfied, she decided to drive to Chick Fil A herself and was greeted by the same manager.

The manager told her it was my fault in the first place for driving off without checking my order. When my wife told her how, when we did get the order, we got the wrong food, the manager said she didn't believe my wife because she prepared the meal herself.

The manager also said we should've just called. When my wife said she did call, the manager said she never heard the phone ring. My wife then challenged her to go check the voicemails, and at this point the manager finally started to work with us. She agreed to pay for the portion of the meal that was incorrect.

I work in the area and we have friends in this part of town as well. After tonight's experience we will not being frequenting this Chick Fil A again. It would be one thing to get our orders wrong twice. But what I am most disgruntled by is the manager essentially accusing us of lying on...

This CFA is in rough shape.

We stopped for breakfast on our way out of town. 9:45, and they were already out of breakfast food (had been for awhile, apparently). Whatever, it happens, probably a restocking error. They weren't rude about it, but they weren't apologetic either.

The biggest issue, however, was that they refused to put up any sort of sign or notice on the door indicating they were already out of breakfast food, and the poor cashier was soft-spoken so literally no-one knew until they got up to the counter to order. Why, you may ask? Well, if you don't find out they are out of breakfast food until you get to the counter (like us), you are much more likely to still buy something. Just icky, refusing to put a sign up so you can scam customers into buying lunch food at 9:45 am because you screwed up a restocking order. While we sat and ate our food we saw at least 20 groups come in and find out they were out of breakfast, and most were understandably annoyed. The operator was in-store too... Why are you putting your poor cashier in that situation at all? Just put up a sign, man. You'll survive if your morning sales are down on a random Thursday.

They were even out of coffee, at first. After our order, the cashier was able to scrounge around and find some coffee to bring out to us (which was a very kind gesture and we appreciated the effort). Except it seemed like they had opened the top of the pot and poured out the last remaining bits... So the coffee was about 30% coffee grounds. I was picking them out of my teeth for the first hour of our drive. Like I said, we appreciated the effort, but it was quite unfortunate.

Our food wasn't even hot. It wasn't cold by any means, but it had clearly been sitting out for some time.

We were visiting from out of town so maybe this was a one-off thing. Either way, they could not have handled it any worst...