Cold Stone Creamery — Restaurant in Omaha

I ordered online (for pickup). When I went to pick up my order the young lady's attitude was very uugh. She was not personable to say the least. My ice cream had already been made, but my son's had not. She scooped the ice cream and added the ingredients, but did not mix them together like it is normally done. she scooped it in a cup and then realized she didn't put enough ice cream (the cup was full 3/4th of the way) so she goes to the ice cream & scoops more and puts it on too without mixing it, puts it in the sack with my other ice cream (which is also 3/4 full) and sits the sack on the counter and as she is walking away says "here you go." This is the first time I have had this experience at this location. There was another much older worker there (the for that helped me was young) and she saw everything and did not say anything to her or even try to apologize for the horrible customer service or make it right. I spend my money and expect quality food and service. Im not buying a 25cent cone! Needless to say, there SERVICE has gone down since they first opened. Be careful when picking your employees. Everyone is not a people person. This experience made me rethink coming to this...

Had my second bad experience at this location to years from the last. Walked in trying to order young man had no idea what he was doing and the two co-workers next to him we're not going to help him. I ordered an apple pie ice cream and the young man had no idea where any of the toppings are or what he was supposed to put on it. He put one dash of cinnamon and the apple pie crust a sprinkle of that and put two pieces of apple pie filling on the pile and I asked him to put some more on and he was very hesitant to do so. He then proceeded to chop the mixture but never really trapped at the apples were still whole and rolled it up into a ball that half was falling over the side of my cup. This young gentleman should have had actual training to know where stuff was before he was put up there on his own at 5 Rush hour. I paid 899 for a medium cup that has little to no topping in it and I have very expensive...

DO NOT BUY THE HANDMADE ICE CREAM CAKES:

I’m so pissed off, I’m not even asking for my money back, I’m just asking that no one spend money on those ice cream cakes ever again. I don’t know who’s five year old is in the back playing with the frosting, but I’m gonna need the manager to put the child in question in a daycare. Because an adult human cannot have possibly constructed this cake and thought it was worth $20 and a drive downtown.

I’m visiting from out of state and all I wanted to do was give my father something endearing for his day, and now I have to present it as a joke. I’ve never been so pissed off to write a review like this, but this really took the cake. As a fellow food service worker, whomever made this, please stick to cashiering. And...