Starbucks — Restaurant in Omaha

I’m from out of town and I came in to get just a few drinks for my family. The lady at the register was SUPER nice, but we had some trouble ringing in my food so another woman came up to help and told her pretty loudly and in a rude tone that I should’ve told her I wanted to use stars beforehand even though I did. Wasn’t really okay to assume or say it out loud in such manner. Then while I was waiting for my drinks another customer came in and was waiting by the front door as most customers do when TINA asked him if he had a mobile order and he didn’t hear her so she said louder and in a snarky tone “dO yOU hAve A noBilE orDeR?!” After he said no she said “uhm well the register is over there!” In another horrible tone. If that were me I would’ve walked right out of the door. A few nice people there, but the bad ones ruin it...

As my wife and I arrived at this location (10:00 AM), we were greeted by locked doors. After my attempts to open the door were unsuccessful… since it was locked… I knocked to get the barista’s attention.

The barista held up her finger as to signal “1 minute”. So, my wife and I waited patiently with another set of customers until the barista had finished making the order she was working on.

When the barista came, we were excited to finally have that warm touch of the white chocolate mocha hit our lips. Instead, we were greeted with a very disrespectful barista who slapped a sign on the door that stated their lobby was closed and she just walked away. No acknowledgement of the 4 customers waiting outside or anything.

Just slapped the paper onto the window and...

So disappointed in my experience yesterday. I came in around 10:00 a.m. and there were five girls working. I stood at the counter for 2 minutes without any acknowledgement from any one of them. One was even there by the bakery case putting items into bags. 2 others walked right in front of the counter a few times. Not a word or even eye contact. I understand the drive-thru may have been busy or there were doordash orders to process. I don't expect service right away; but I do expect acknowledgement right away. It's customer service 101. The moment a patron enters your establishment, you acknowledge them and let them know you'll be "with you in just a moment." It's a way to thank the customer for choosing to walk through your door instead of...