Stories Coffee Company — Restaurant in Omaha

I have been to this place several times, and had a good experience previously. The Coffee/Espresso is pretty good. Food is pretty good, but on my most recent visit, on 4/24/21, the man with blond spikey hair, who appeared to be the manager, was very rude to me, for no reason. I ordered two drinks in the store, and a breakfast burrito. I forgot to mention I wanted it to go, but I also was not asked by his staff. They were very busy, so that wasn't a big deal. The iced drink I ordered came in a to-go cup, and the hot one (a traditional macchiato) came in a glass mug. No big deal, I didn't specify it was to go, which was my fault, so I just asked the man if I could snag a to-go cup from him quick, just to dump it in before I left. He replied "you ORDERED a traditional macchiato, so that's what you GOT" in an extremely rude attitude. I wasn't rude to him, and I didn't act like it was his fault or his staff's fault, I just simply asked for a to-go cup. I even said I was sorry before I asked him, just because I was trying to be nice, they were busy, and I didn't specify that it was to-go. I don't appreciate being spoken to with a rude attitude, or being spoken to like I'm an idiot. It didn't have to be a big deal, I just asked him for a to go cup really quick. There are plenty of coffee shops in omaha, and I'll kindly give my business to those who treat their customers with a little...

I ordered a breakfast sandwich but instead of an egg I wanted egg whites. They gave me a sandwich with egg whites but no meat or cheese. I was respectful and asked if they could please add the other ingredients. The guy that was making the sandwiches lost his temper and was basically yelling at me that it’s what I ordered and it’s not his fault. My sister ended up stepping in because he was escalating the situation and was being incredibly rude. The lady who took my order, it was her second day, and mistakes happen at the register and that’s okay, I get it. But the ended up getting so upset with me asking for the cheese and sausage that he took the sandwich and chucked it aggressively in the trash can. He threw the whole thing away and then stormed off into the sandwich making area. I looked at my sister in disbelief because I couldn’t believe how upset he had gotten over something so small. It was eventually remade and was good then. I get that mistakes happen and I wasn’t upset with the sandwich being wrong, I just simply wanted it fixed. Completely unprofessional how he reacted. Other customers standing there for there drinks at the counter were even looking at each other like what the heck...

Did not see this coming. Picture this. It’s a random TUESDAY morning. Tuesday. Everyone should be at work or tucked away in a home office somewhere. So-I pull into a large parking lot with plenty of parking except...EVERY SPOT IS TAKEN. I’m a bit surprised and try to figure out why so many people are parked in this area. My friend is inside Stories and calls. “Hey girl, what can I get you to drink? I’m ordering”. Nothing. I don’t know what they have. I would like to look at the menu. So I decline, find a wayward spot and walk in. 👀 OMG. So👏Many👏People. This is where all the people were. Totally didn’t see it coming. Also, should have taken my friend up on the opportunity to order because holy cow what a line. I loved it. It was happening in there. I felt like I was in the cool spot in town for sure! Coffee was good. I would go back. It was loud. Maybe not the most ideal spot for a business convo but definitely the spot to go to be with the cool kids. Great job, Stories! You created...