Subway — Restaurant in Onalaska

Nothing but absolutely rude people working here. I understand if you've had a tough day but do not put that on the customers shoulders. A few times that I have gone to this location the service was horrendous! I actually had a worker grab the wrong bread and when I went to correct her that that that looked like the Honey Wheat and not the Monterey Cheddar bread she practically threw a tantrum like a 2 year old, slamming down the bread and throwing the other one away. As she made my Sub she was continuously rude. She only put 2 slices of American Cheese on my foot long and I asked for one piece more and she became visibly aggravated. I have worked in Customer Service and Restaurants and that is no way to act towards customers. I can only imagine how she is on a really busy day. The next two times I came here were during my lunch period where I only got 30 minutes. I walked because my job was very close. Upon entering no welcome and two different women were there so I kind of said phew! No still not a good situation, I ordered and the two girls were practically ignoring me to talk to each other rude! Then when she started putting Tomatoes on my Tuna Sub I was like no no I didint want that, she looked at the other girl and laughed. I then said well im on a tight break here can we fast forward this and they both laughed again. That was the last time I went to that location sad because it was so close and convenient to my job at the time. Definitely not worth the attitude and to have to be laughed at...

I visited 10/8/22 around 5:45pm. This location is usually the only one I go to because they are always stocked on ingredients, subs turn out great and customer service is typically not bad. Today there were a guy and a girl working. The guy had welcomed me in while they were finishing their online order. He has always be nice whenever I come in. The girl was ready to make my sub but didn’t say a word, just stared. I had to ask for cheese since she continued to look at me when she was finished with the protein, as if I was supposed to know she moving on. The guy rang my order up, while doing so I had asked if the the cookies in the case were just chocolate chip because the label had said white macadamia nut but they looked like chocolate chip. Just wanted to make sure. The girl making my sub got pretty aggressive when pulling out the drawer to show the guy. She said “yes” then aggressively put the tray back. She had given me my bag without any words exchanged. As I was leaving, she continued to aggressively shut doors and slam ingredient tubs. The poor guy working with her does not deserve any of that! Very negative and toxic person to work with. I didn’t see a name tag, but will be sure to have someone else make my...

I work at Gunderson hospital so this Subway has always been my go to for lunch or dinner, but today I was definitely was taken back from the service " Heidi" waited on me she acted as tho I was bothering her I placed my order which I always and I mean always have the spicy Italian you always get 2 slice of round meat down the sub which it's usually 8 slices of pepperoni and 8 slices of salami she only gave my sub 4 slices of each meat then asked me what of kind of cheese which I always have pepper jack they usually give you 6-8 quarter slices of cheese but not today I got 4 quarter slices. Then I gave her my coupon she was searching on it for the longest time " like she wanted to tell me it was expired, but it was new" so then she asked if I wanted to tip ..... Which I always tip but not today for the unpleasant experience I had today at this Subway. Heidi my suggestion you are in the front of customers be approachable and pleasant if you don't like customer service then this job is...