Taco Bell — Restaurant in Onalaska

When I walked into the Taco Bell at Crossing Meadows, I wasn't just looking for a quick bite; I was looking for a satisfying meal. My experience was even better than I'd hoped, especially after a small hiccup with my order. The team here is phenomenal. My order initially came out wrong, but before I could even bring it to their attention, an employee noticed and swooped in to fix it. They were so professional and apologetic, and they quickly had my correct food in hand. But they didn't stop there. As a truly generous gesture, they gave my guest and I two free drinks for the trouble. It turned a potential frustration into a moment of genuine appreciation. My Cheesy Gordita Crunch was perfect, hot and fresh, proving that this team cares about both quality food and top-tier service. This location sets the bar for how to handle mistakes with class and leave a customer feeling valued. Live...

I went thru the drive thru tonight and ordered a 12 pack of soft shells 2 cheese roll ups and a cheesy Gordita crunch. They out every single item in one bag. Trying to feed 5 kids in a car and searching for the 2 cheese roll ups that were put underneath everything was rediculous. Then not only that they didn't wrap the soft shells in even the correct wrappers so trying to search for food made them spill out and everything be everywhere. Not only could I not give my kids half a freaking 12 pack that I ordered because they had spilled out everywhere, I had a huge mess. All because they couldn't wrap things correctly or follow a simple bag rule. 12 pack in the bag. Other items in the medium bag. How freaking hard is it. Are we not training people correctly? So unsatisfactory and just unnecessary. A 38 dollar order wasted on people who can't wrap things or package...

This location needs to be shut down. There is clearly no management happening here unless it's specifically just telling their employees to skimp as much as possible on the amounts of ingredients. It's a total scam. My husband's quesadilla was as thin as a single tortilla. My burrito, which I paid for extra ingredients, was the smallest burrito I've ever had from any Taco Bell location. I have never experienced a taco bell being this bad in my life and I used to love the location in our last city where we moved here from. These employees are either being told to skimp on ingredients or they hate their jobs and their customers. Will never return and I recommend no one go here so they get closed down because it's what they deserve because they are scamming...