Bento Box Japanese Grill — Restaurant in Ontario

Giving 2 stars due to Visited 10/23/24 - My husband and I order out here from time to time. We noticed they had received a “B” from the Health Department. The employees here do not use gloves, so We initially thought the “B” was due to the employees not washing their hands when touching food. (Example: Once the front cashier touches money, we have observed them handling the cooked steamed rice, and cold salads, placing them in bowls without handwashing or putting on gloves. The tongs the employees touch for the salad are typically left in the salad bin with the chop lettuce) After several months they received another visit from the health department, and they received their letter “A” back, so we thought the action of which that health department observed was corrected. This part of the observation wasn’t corrected unfortunately:/ someone like myself that inspects commercial kitchens, I see Red Flags that can possibly get someone sick. I recommend the owner following up with employees on sanitation.

Other than this, the two girls that are typically in front that are taking orders - one has a great attitude, another seems very sweet, but is very mouthy and is rude. I noticed something was missing from our order - I brought this to the lady that worked October 23 in the evening at 6:05 PM attention, and she snapped at me.

Due to this, moving forward we will be ordering from another...

I give the front of house staff five stars for their friendliness and helpfulness.

The food I ordered, however, was poor quality. I ordered two baked rolls. The fish topping my rolls was noticeably overcooked. One of the rolls, the "Dynamite Roll", was served underneath a handful of tortilla chips which confused me; I didn't think it worked at all. My husband ordered a roll and he was equally dissatisfied.

For 3 rolls and a can of green tea, we paid $45 (not including a tip), so the price for the quality didn't...

Astonishingly fantastic. Despite it being a small restaurant, I personally find the area as a favorite on my list. The food is delicious, the service is generally good, I can almost mark this as my favorite place to go to for any time of the day when I crave sushi. Nothing there regarding their flaws don’t bother me a lot, though one thing that I notice is that the food can take a while at times. It doesn’t bother me, again, knowing it’s worth it at the end, but it’s mandatory to point out. Overall, a solid 10/10....