Chick-fil-A — Restaurant in Ontario

I give one star because of a rather poor interaction between what I presume is one of the managers towards one of the staff and me. The young ladies who took and provided my order were both delightful in line with Chic-Fil-A’s branding. I thought it contrary to Chic-Fil-A’s brand the behavior I witnessed and thought leaving a review might redress the issue.

What I presume were the management chain are having a meeting at a table in the dining. A guest walks in while the lone young lady working the counter has her back turned preparing the order for this sweet older gentlemen who had some mobility issues. After his “hello welcome in” doesn’t get her attention, the male manager proceeds to walk back behind the counter and scold the young lady about paying attention to incoming guests. Mind you, the person at the counter was still looking at the menu! If greeting and getting the guest’s order was a priority, he could have simply stepped in and said hello to the guest while the other employee finished what she was doing. The employee was clearly working, just for another guest. The guest could see her putting the order together, and then looked at the menu. Scolding her was unnecessary and frankly mean; I wasn’t the only person who heard it, making for bad optics from a customer perspective. Both the guest at the counter and the guest who was waiting for his order heard this. No guest wants to see the staff getting mistreated when the issue was fixable my the manager by just saying hello to the guest.

I’m a see something say something kind of person, so I said “excuse me, sir” to the gentleman when he walked by me to return to the table with the other managers. Do you know this man completely ignored me?? Walked right past me like I didn’t exist. Exceptionally rude on all fronts and contrary to chic fil a’s branding of hospitality.

I’ll reach out through corporate channels when I get back home, but I’m not eating here again. I almost want to throw away the food I...

So I’m giving them 1* overall. Food is standard Chik-fil-A quality and the atmosphere is otherwise pleasant, but to offer military discount and then tell me, “I need to see actual military ID” when I’m showing them a RealID state drivers license with “Veteran” displayed on it is vexing. I’d be more forgiving of this if the response was that they only accepted Active Duty military ID (ex: Common Access Card or CAC), but apparently my VA Disability card was sufficient enough proof for the cashier - Natalie - which isn’t an active duty ID.

I get that not everyone runs into military ID’s and that this is a very niche thing to even consider, but if you’re going to do something either do it correct or not at all. My state RealID says “Veteran” because I provided the state of California my DD-214, passport, and two proofs of residency. My ID should be enough for Chik-fil-A if it proved enough for the state of California to put it on there - even more-so considering it is the enhanced ID - and that they apparently are fine with my Disability ID, unless they are only acknowledging federal recognition and not state.

I hope that the management provides some sort of clarification on this; being at an airport, you WILL be running into plenty of veterans and active duty, so having things be more clear for whoever is running the cash register would be fantastic. It is frustrating to be told my state ID is not enough and made to look like I’m lying for a discount when it is a government-issued identifier...

Never had a bad experience with this location until today. chick-fil-A is supposed to be known for their great customer service. However today After speaking with the manager, Heather that’s not the case. Picked up breakfast before work today and when I got to my office it was wrong. She told me I would have to come back today in the middle of a storm if I wanted my order replaced. Mind you I’m a Red member so I’m there often and until today never any mess ups. I’m a business owner myself and totally understand mistakes happen. However how you rectify mistakes is key! I told her I wouldn’t be able to come back until tomorrow morning. She told me there’s nothing they can do unless I make it back today. Again in the middle of a storm before breakfast. So make sure you check your order before you leave because the customer you will receive if there’s an...