Domino's Pizza — Restaurant in Ontario

The driver who delivered our pizza was very rude and difficult to deal with. He called stating he couldn't find our location. I advised him he was just a street over and gave him detailed directions to get to the house from where he was. He was adamant that the street did not exist and he questioned, "I'm just going to be driving around?" So I offered a solution, since he didn't seem to care if we got our pizza or not, and I advised him then that we would just drive to him if he wasn't willing to follow my directions. I asked him what car he was driving and he did not want to disclose the information and just said "blue", so I told him what vehicle we were in. He was literally about three houses down when we got to him. Then he accused my cousin of pointing at him when my cousin was merely asking if he was the pizza guy, then pointed to his house down the street. The driver had a very poor attitude and was lacking customer service and problem solving skills. It was quite disappointing because we had a great experience ordering the pizza with Josh and when we called again to notify management of the incident with Jeremy. I was advised that the driver was a Sr. driver named O'Neil. I definitely would expect better treatment from someone who was a less experienced driver. Other than that, we truly enjoyed our Philly Cheese Steak and Chicken with bacon and...

I ordered pizza at 9:30pm and was told it would be 67-77 minutes. I called at 10:30 because my pizza still hadn’t been baked But was told it should only be 30 minutes more. So when the tracker still hadn’t moved passed prepped at 11:00 pm, I called back and was told it would be another 30 minutes. So now we are at 2 hours of waiting. So I wait another hour before calling again. I’m told the food is on its way but according to the tracker it has been idle for 30 minutes. It took the driver 45 to make a 12 minute drive. On top of that my food was cold AND I was missing 2 items. They told Me they could give me a discount off my order but they would need my card info again and I refused to allow them to charge me again. Ridiculous. I will be calling to complain until I get refunded. DO NOT...

It wasn't just that you took an hour to deliver after you told me 30 minutes, which USED to be the standard you advertised, but how dare you take my money and bring me 2 burnt pizzas and a chicken alfredo that was do dry it was like it had no sauce at all on it. SOMEBODY boxed that up and sent it out like that, like they just didn't care. NO quality control whatsoever. I would love to know if those are the rules of the franchisee ....or whoever was in charge for the night. You do the community and yourself a disservice when you take advantage of your costumers and you certainly have convinced me, you have NO VALUE for the cost, and this new ad campaign on tv, merely exposes the shortcomings of your enterprise. So please, don't bother. America is not at a loss of...