Jem Furniture — Local services in Ontario

They have nice things, but they scam you. They charge a lot of money for a product and make promises, but don't stick to them. Lily was the person who helped us and we paid a whole lot of money for furniture. She promised that if anything happened to the almost $3000 couch, (cushions sinking etc) within a year, all I have to do is bring it in and they'll fix it there for free. I was happy to hear that... Especially when this expensive couch began to show problems early on. White pieces sticking out of the cushions and the cushions sinking on the sides. I called to make an appointment... Lily quickly transferred me to someone else, like she couldn't be bothered to deal with a customer who just spent a whole bunch of money at her store. The other lady was the one who broke the news that I would bring them in, they would shop them out and I would be without couch cushions for almost 2 months. I was livid... This is not what I was promised, nor is it at all convenient. She couldn't care less and said I can just bring it when I won't need a couch for a month or so... Who doesn't use their couch for that long?! They say what they need to say to sell the furniture and then they show their true colors when you take them up on the promises (lies) later. Once they have your money, you don't...

I was interested in buying a dining set and the lady I spoke to (Erika) said she checked the inventory and promised me there was one in stock. They ran my credit and I made the purchase. The following day she calls me to say that it wasn’t in stock after all and won’t be available until January. So I said okay. Then she tells me that it actually won’t be available until February. At this point she tells me I can have the set on the sales floor. No discount, full price but she promises she can replace the damaged chairs in February when the new set arrives. Now she calls me to tell me that this cannot be done and I can either take the set as is or leave it. Why would I pay full price for something that is clearly damaged? This entire process has been stressful and not once has Ericka or anyone else at this company apologized for this inconvenience. I understand that mistakes happen but this is just ridiculous. No one here has training on how to provide customer service. They make mistakes and act like it’s the customers fault. Don’t plan on doing business here unless you want to be treated like an idiot and...

If you’re thinking about buying furniture from Jem furniture Better think about it he claims the furniture from Ashley could be but what I found out that it’s defective product from Ashley that he buys and sells to you as new I just purchased a double recliner the very next day I had issues he told me that I had to bring the furniture back to him on my dime in order to get it fixed I’m a senior permanently disable and unable to return The sofa to get it repaired the owner there is very rude doesn’t care about his customers only cares about is His sales never...