Hardee’s — Restaurant in Opelika

I went to this location for breakfast and I got a simple Sausage Biscuit with a Cinnamon Raisin. You would think everything would be fine especially for the price. Both the Biscuits and the Cinnamon & Raisin was well done and hard and what I mean by WELL DONE the biscuit was 5 min away from being burnt. Then the cashier was rude as HELL. I understand your day may not be going well but don't take that out on me. Really feel this location and the other location in Opelika needs to have their employees re-trained both cooks and greeting customers. This is really exhausting when you go to a restaurant and you have a taste for something and you get it and you pissed off at not only your service, but your food on top of it all. Never had this kind of an experience when im in Columbus, Ga or any other Hardee's other than these two. No matter when i go and people work hard for their money. And deserve to receive the best experience every time a customer comes to their restaurant. Horrible...

I have a dairy allergy and say so when ordering a hamburger. I confirmed twice with the drive thru that my order had no cheese. The order on the screen also said no cheese. It wasn't very busy in the drive thru so it might have been busy inside or they were low on workers. The wait was quite long but that didn't bother me personally. I confirmed a third time when I did pay, no cheese on my burger. She said right, no cheese. I finally get my order and get all the way home to open my meal with cheese melted all the way into the burger. There's no way I can eat it, there's no way to pick off the cheese. So disappointing, and I wad too far from them to go back and get my...

I recently went there twice this month. The 1st time they gave me hash rounds that were really hard and extra greasy. You could tell they had been double cooked, but the lady gave me some fresh ones. And the last time the lady at the window who was very sweet knowingly gave me cold coffee. Because they ran out of fresh coffee. It was for my mother and I was headed home so to heat it up wasn't a big deal. But it was still unprofessional to know that it was cold and to still give it to a customer. Customer service has been excellent but the quality of food could use some work. I'm just basing that off my past two experiences so maybe it's been...