Burger King — Restaurant in Opelousas

Complete horrible customer service, if I could give no stars I would. I placed an order today around 1 pm for the $5 your-way meal and asked for onion rings instead of fries in the drive-thru but they gave me fries. I went inside the dining area and explained to the cashier my order and that I wanted onion rings instead of fries. She told me that I was charged for fries and couldn't exchange it and pushed my bag back to me like that was it. I told her that I wanted onion rings, it was the only reason I even went to Burger King in the first place. She called the manager who looked upset because she had to retake my order so I could get on in rings. The manager never looked at me and didn't even try to speak to me at all just very unprofessional. At one point an order was given out the drive-thru window accidentally to a customer which they still ended up giving to the correct customer after getting it back from the wrong one. At the time I thought it was my order and asked that they remake my order because I did not want that order, with covid, the flu, and just germs, in general going around I don't want to take any chances. The dining room cashier told me with an attitude, "that was not your order we know what we are doing." I asked for my receipt cause I didn't get one in the drive-thru or the dining area after placing my order. The cashier said the receipt machine was not working but eventually after asking a few times the lady printed it out and gave it to me. They needed to work on their customer service skill. Sadly, I was so offended that I had to come on google to write this because the printout receipt did have a number to call and report it. Now I understand why they weren't handing...

First time back here in 2 years since the service was so poor last time. Usually never a line here, now I know it's still this way.

Person who took my order was super polite and kind, but didn't offer or give me a receipt. Unusual, because they usually have an offer for a free sandwich if you take a survey, but now I guess I know why they don't provide one.

Car in front of me in line was parked, because they had multiple orders. Nothing unusual about that, as I had just 1 combo meal. What is unusual is that I was asked to stay between the two windows. I crept forward in attempt to let the car behind me pay, but was very rudely waved to stop by the person in the front window (the window that passes food).

I am a customer, and having worked in fast food previously, I know that everything about my transaction is timed. It's "quick-service" after all. But instead of me pulling to the window and running up their "wait time", I'm put through games so they can keep their times low and look good on paper. This translates to a very negative customer experience, having to piss the people behind me off because you value your metrics over your customers money.

Additionally, I was told they don't have onion rings, because the employees didn't feel like making any. I wasn't told they were "out of onion rings", I was told "we don't have onion rings".

So, to recap my visit: I paid over 10$ for a medium size meal that I had to compromise for (I really like the onion rings), I wasn't offered or even given a receipt, and had to play games in a un-busy drive through just to get my food because I'm under the impression that metrics matter more than actual customer...

This place is the worst. I have to repeat my order in the drive-thru no fewer than 3 times. My order is never right. The previous order I placed was a value meal. They gave me a small drink. I asked about it and they said they were out of Mediums so the manager told them to give smalls. I asked if I was charged less, they stared at me. This last order, and it is my last, they got 2/3 wrong. Ordered a hamburger kids meal, plain. Got a cheeseburger kids meal that was plain. That’s not too bad. But I also ordered a double cheeseburger value meal with cheese and mayonnaise only. I looked through the bags they gave me (3, including 2 kids meals bag when I only ordered 1). The lady at the window asked what I was looking for. I said the double cheeseburger. She told me it was in one of the kids meal bags. I told her that I had ordered a value meal which has a larger fry than the kids meal. She told me that was what came with it (despite giving me a medium drink). I asked her again, the kids size fry is what comes with a value meal? She said yes. Told me they rang it up right and that it was fine. It was not. I have never gotten a kids fry with a value meal. The lady at the window (possibly the manager) was very dismissive. I got home and I didn’t even get a double cheeseburger. Got a kids burger with mustard, ketchup, and pickles. They don’t give receipts, so I have no idea what they charged me. I tried to call and they didn’t answer. I truly think they are ripping people off. I love BK, but will never go to...