We have visited this establishment many times because the food can be good. The service is nothing to brag about, but the food is amazing. Unfortunately the quality is not consistent. We have had times we got home, and our food was pathetic. Tiny shriveled up roasted chicken legs, or bbq wings that are hard and not even covered in sauce. Not to mention 9 times out of 10 they forget to put something in the bag! The wait is always at least 15 minutes, which I don’t mind. As long as they make the wait worth it, which they don’t. You easily spend $40-$60 here for not a lot, so when the quality is low, it’s a complete rip off. Out of all the visits we’ve left with bad food, or not everything we ordered, we just let it go. Nobody wants to have to go back while their food gets cold. Well tonight, they gave me a family mashed potato instead of the Mac n cheese I paid for, and I had to go back. The lady in drive thru is apparently the manager and told me to bring the mashed potatoes back. I went in and nobody paid any mind to me. I was just standing at the counter waiting. When she did bring me the Mac n cheese, there was never any eye contact, and nothing was said. I will admit I was quick to grab the bag and walk away, which is the reasoning she used when I turned back and said, “your really not going to apologize or anything for the inconvenience.” Their manager had many opportunities to show empathy and didn’t care. I am not putting myself through this again. Service sucks at this place.