Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Oregon

I worked at the Lincoln city Papa Murphy’s for almost three years as a team lead usually I’m understanding but this was by far the worse experience I’ve had at a Papa Murphy’s. First off, when I called in the lady told me that I could customize my salad. I was thrown off by this because I know how simple it is to quickly put some toppings on a salad but she insisted that they could not customize salads. I told her I wouldn’t be ordering then but soon changed my mind. I called back and asked for the toppings I wanted on the side then started walking to the location. When I arrived I was not greeted and the team members were not smiling. The young cashier, Aaron, did great. I could tell he was young and I know the young kids are not going to be as smooth going as someone who’s been there while and he did great. The manager, who I’m assuming is Gina (didn’t see a name tag but I called in later to ask who the manager on duty is. She was wearing a black apron so I assumed she’s the manager), brought me my order. I ordered two salads with 3 topping sides and a side of zesty. When she brought them to me I asked her if not being able to customize salads was new to this franchise or if it is a corporate thing. Gina said that it’s just them. Gina followed this by saying that it’s just to busy. I get that it gets busy at Papa Murphy’s. I don’t get making it the customers problem. No bags, no croutons. I just decided I had had enough and left with my order to walk home two miles with no bag and these styrofoam cups of sides. I suggest getting rid of the styrofoam cups and giving out free croutons. You can wrap any product in plastic wrap and it works fine. I’ve wrapped 4 sides of chicken together even. I would also try to find a way to say yes to customers as it says in the training. The customer doesn’t care that you’re busy, they want their consistent Papa Murphy’s product that they can expect at all locations. Gina was rude and didn’t seem to care for the brand. My location in Lincoln city was one of the busiest and I always made sure my customers were leaving happy. Welcoming customers in as well as smiling will also boost this location. Maybe try to start people waitlist in the day if it’s getting too busy to customize a salad. Thank you for your time I hope this helps.

Forgot to mention that I also got shorted on my toppings unless the changed the portion. 3 Canadian bacon on my club salad...

Papa Murphy’s: Where the Pizza’s Take 'n Bake, But the Service is Fully Cooked to Perfection

Let me start by saying this visit began with a good ol’ fashioned digital wrestling match between me and the Papa Murphy’s online ordering system. Armed with a BOGO coupon and the optimism of a person who hasn't yet thrown their phone across the room, I attempted to place my order via the app. Was it the site? The server? My internet? A vengeful pizza spirit? I don’t know. But for 20 minutes, I tried every trick short of sacrificing a pepperoni stick to the Wi-Fi gods.

Eventually, I gave up and walked into the store, expecting mild judgment and zero BOGO action.

The employee behind the counter was an absolute legend. Not only did he take my order in person without hesitation, but he honored the BOGO coupon like it was a golden ticket. Fast, friendly, and totally unfazed by my confession that yelling at the phone doesn’t actually fix apps (I tried it anyway).

The app had estimated a 34-minute wait, which felt oddly specific, but in reality, I was in and out in about 7 or 8 minutes — faster than it took me to get the app.

Now here’s where it gets surprisingly wholesome: the two young women making the pizzas? Flawless execution. Perfect topping distribution, evenly loaded crusts these weren’t just pizzas, they were edible mosaics. And when they were done, they brought the pizzas directly over to me. I almost looked behind me like, “Wait… me? You mean me??” Usually, you hear your name called like it’s a DMV announcement, and you sheepishly shuffle up to the counter. Not here. This was VIP pizza service.

The place itself was clean, bright, and full of smiling employees no weird smells, no chaos, just good vibes and the faint aroma of marinara dreams.

In summary: despite tech hiccups and a grudge match with my phone, the staff turned the whole experience around so fast I didn’t even have time to be annoyed. This might be the best Papa Murphy’s experience I’ve ever had... and I’ve been to quite a few. Whoever's running this location? Give that crew a raise, a medal, and maybe a cape. They’ve earned it.

10/10 would wrestle the app again… but only because I know the humans inside have...

I really like this Papa Murphys location but I'm giving this place three stars because this is the second time I've gone in there for calzones but the packaging wasn't marked, leaving us to figure it out when we got home by ripping them open to figure out who's is who's. Luckily we didn't have to do that this time because the dough was thin enough causing sauce to drip out and my sons canzone had big holes in the top making it easy to see that was his. My point is, you guys really need to train your employees to mark the packaging. Not marking the pizzas because you can visually see the toppings is one thing, but calzons should be marked because you can't see the inside. I especially didn't like when the employee was just standing there all confused looking and then called over more employees so they could all look confused together......not professional at all. Train your employees to mark...