My recent experience at Sushi Nova in Orland Park was an absolute nightmare, rife with disorganization and a shocking disregard for customer service. Arriving at 6pm with a group of friends to celebrate a birthday, we were told there would be a 15-30 minute wait for our table. After providing our contact information and receiving a confirmation text at 6:08pm, we patiently waited for our table. As the wait dragged on, our anticipation turned to frustration when we watched other parties who arrived well after us be seated ahead of us. When I voiced my concerns to the hostess after a party of five was seated at 6:45pm, she dismissed me, claiming they were merely adding a chair to an existing table of four. The situation worsened when, at 7:00pm, customers were seated at a table next to a vacant one that could have easily been combined to accommodate our group of six. Upon pointing this out to the hostess, she looked dumbfounded and promised a table would be ready shortly. Alas, the table in question was already occupied by a party of four who had paid their bill and were idly scrolling through their phones, completely unaware of the chaos unfolding around them. Having now waited an hour and a half—far longer than the initial estimate—I pleaded with the hostess to consider our situation. Shockingly, another hostess intervened, stating that their policy forbids asking people to leave, even when they have already paid. This utter lack of logic left me stunned and questioning their disregard for potential business. Resigned to our fate, we continued waiting until 7:41pm, when we received a text alerting us that our table was finally ready. In a rushed and unapologetic manner, the hostess shouted our party's name and carelessly tossed menus onto a table, which we presumed was ours due to her hasty departure. Throughout this ordeal, not a single staff member showed concern or offered a sincere apology. By the time we finished our meal and left the restaurant at 9:22pm, the extent of the mismanagement and poor service became painfully clear. Our birthday celebration was ruined, and the staff never took responsibility for their errors or offered any compensation for our wasted time. Sushi Nova's chaotic table management and unapologetic customer service left me feeling disrespected and disappointed. Their refusal to prioritize our group's experience or recognize the severity of their shortcomings reveals a deep disregard for customer satisfaction. While their all-you-can-eat sushi menu may be tempting, I cannot recommend Sushi Nova in Orland Park as a place to celebrate a special occasion or enjoy a meal with friends. Until they address their dismissive staff, inefficient policies, and lack of basic customer care, potential customers should look elsewhere for an enjoyable dining experience.