Asian Chao — Restaurant in Orlando

Yesterday I got to the Orlando airport after a 3 hour flight and a 4 hour delay, I was exhausted and hungry. First place I saw super clean and with a fast moving line was Asian Chao. I’m not a huge Asian food fanatic but I was hungry so I went to order, I was helped by a very sweet and polite lady named Suani. I was not sure what my options were when it came to ordering but she explained me how I could order my food and even gave me some suggestions based on her favorite items from the menu. I decided that I should try whatever she said was best and OMG I am so grateful I put my trust on her, I wish I could’ve taken some pictures of the food but I was so hungry that I completely forgot. The food was hot, delicious,well seasoned, fresh and delightful. Also need to mention that the cashier Ana look very happy to help me out it she was also very kind. Every fast food restaurant needs a Suani and an Ana they really gave me a joyful experience in the middle of my chaos and that really makes the difference. Shout out to the rest of the crew that was actively cleaning, stocking and making sure that the food was up to standard and available. I would definitely recommend this place and me personally I would go back next time...

Been working in the airport for 11 years and Ive seen many food spots come and go. This one needs to leave like yesterday! When they first opened the food was fresh and the people were friendly. Unfortunately those times are long gone. I just had the sadest meal Ive ever had in my entire life from asian chow and Ive eaten raw spam with soda crackers before.

Where to begin, the fried rice was raw, I taught I was eating rice krispies for a minute. The chow mein(noodles) were ok. Now the orange chicken was triple murdered, what I mean is that it was cooked at some point that was not this day that I ate it. They cooked it in advance, refrigerate it and then warm it again and serve it luke warm, soggy, dried and tasteless. Orange chicken should be crispy, sweet and tangy, not this one, it had absolutely no orange sauce left because it was sucked into the batter, making it soggy. The bourbon chicken was eatable. Every item Ive mention was luke warm.

Overall the quality of the food has gone downhill and is not even attempting to come back. They have given up. And I have given up too. Never coming back again. Sadest meal...

I am at the Orlando Airport location. Admittedly, when I get off a plane my ears are so plugged I cannot hear well and as such my voice may be louder than usual. However, when I ordered at 6:30 pm, they had no fried rice and scrapped the bottom of the tray of lo Mein for my wife. I asked how long for fried rice and lo mein to be replenished because I said I would wait. Both counter people were unresponsive to my question so I repeated it. Even after me saying again I could not hear they softly said it would be 30min. I was shocked at the general restaurant mismanagement and unfortunately my tone reflected that. What really passed me off was that 5 minutes after I aquissed to plain white rice, paid, and sat and ate, fresh full trays of both fried rice and lo mein appeared meaning they blatantly lied to my face. The store manager is a poor reflection on the company unless this is who they are. Stay away as there are other choices in...