Dairy Queen Grill & Chill — Restaurant in Orlando

(LATE) Update to the below review: The owner reached out and made this right with us not too long after this incident—which we were hoping would happen as the reaction of the manager left us utterly baffled. Thank you for reaching out and we do still go here and feel that after being reached out to, all was made right. ———

Today we picked up my birthday cake from here. On top of spelling my name wrong—despite having them confirm the spelling twice—when we cut into it the flavor was wrong. We brought it back to the shop immediately after the party—which was now the third time today because they had to fix the name after we got home and realized. The general manager wouldn't acknowledge that they even made an error and would not do anything to remedy it. She actually had the audacity to be annoyed with us because she already had to fix the misspelling of my name earlier. She said they weren't allowed to do refunds or give gift cards. She did give my husband two coupons for a sundae after arguing with him for ten minutes about how there was nothing she could do. I marched back in and said that's not an acceptable response to messing up my birthday cake today. She refused to speak to me so l had to say this to her back as she ignored me. We are at a loss. I didn’t even eat a slice myself because I was so disappointed. I've never experienced customer service like this before. Not even an apology. We love Dairy Queen, but we will not be supporting this particular...

We tried this new spot out just recently and overall the experience was ok. We have been here twice so far. Once in the drive through and once inside. The drive through went smooth and no complaints. The day we went inside, service was a bit slow because they were focused on the drive through window as most fast food spots are. When I did get to the counter thought the cashier was friendly and she answered some questions for me. I placed the order and had my order up in a reasonable amount of time. The thing that I did notice though and appreciated was that one if my items was made incorrectly and the young lady packing my meal was double checking everything to the ticket as she packed it. She noticed the error and had it corrected before packing it and handing it over to me. The time that saves everyone and the frustration it saved me from getting home and then finding out is really...

When you order a $40 custom cake at this location and they mispell the name on top and the filling, there's nothing they will do for you aside from a sundae coupon. As if it was my fault. My wife sat there and didn't even eat the birthday cake. It was upsetting.

Aside from this tragedy, this entire DQ is a shame. The employees all wear different clothing. Nobody acknowledges you at the front counter until they finally realize you are there. The blizzards are not mixed through fully and the bottom half is always just plain vanilla ice cream. The manager would be best in a non human facing role. The employees eat lunch at dining tables and are roudy. I love ice cream and DQ but I am going to need to drive to a further...