I TEA — Restaurant in Orlando

Please spare yourselves a heartache of losing nearly $11 on a drink. I’ve been shopping Lotte Plaza market since they’ve opened here in Orlando, And ITea was a frequent for me and I’ve enjoyed their milk teas very much, UNTIL today. I decided to try their Matcha lavender latte. Firstly, the color of the Matcha drink is an incredibly dark green. The flavor is very flat. In fact there was no hint of lavender. The Boba pearls are good and chewy however I couldn’t justify only enjoying the pearls when I could barely even enjoy this drink that I paid almost $11 for.

I’ve had many Matcha drinks that are lighter in color have that soft fragrant Matcha flavor, and this one tasted very powdered and artificial. I kindly went back to the Gentleman who took my order I explained that I did not enjoy drink, Especially considering the price that I paid I will provide a screenshot here. I didn’t think asking for a replacement drink (again) one of the milk teas that I usually enjoy was too big of a request. I would’ve still lost money because there large milk teas are starting at about $6 a drink, so even with my added toppings it would not have come out to nearly $11. I was willing to forfeit the difference because I knew they wouldn’t be willing to make that correction of a price difference, so my only fault here was assuming they’d be willing to maybe remake my drink or offer a replacement. The employees spoke very little English, and then called over a short Asian woman who I was told by Lotte customer service that she is the owner, and she was NOT nice at all. I explained again that I did not enjoy the drink if they would be willing to accommodate and replace my drink. As I couldn’t even finish the drink, I returned to the counter with my drink full as you see in this photo, which I later tossed it out.. I had no choice, I couldn’t even enjoy this if I tried. I mean they weren’t even willing to add more lavender flavor that wasn’t even an option for me. She simply said to me just because you don’t like it we will not remake your drink or give you something else. She went as far as to patronize me, giving an example saying “You know when you order food and you don’t like something you don’t get it remade, or offer something else” which I’d like to say she is false because there have been many times when I have tried food or drinks at different establishments restaurants if I don’t like it, and I PAID for it, they do the right thing and offer to make it again or simply allow me the opportunity to choose something else that I know I would enjoy. I proceeded to ask if this a rule that they have? Because I don’t see any sign that say sales are final no replacements or refunds?” Nothing was displayed and once again she said to me, you don’t like it, we cannot make anything else for you. And I said to her well, then I will never be ordering here again. I refuse to give my money to an establishment that can’t understand that there are people who sometimes just don’t like how a drink may taste, it couldve been made wrong, wrong ratio etc.. but let’s go back to the fact that I’ve stated that I’ve had many Matcha lattes, and this was A huge letdown, as I had hoped that this would be a freshly made Matcha latte. So now I have to hope that my bank will dispute this charge for me as the owner here was not willing to help me at all.

So if you’re looking for a drink on the go.. I’d strongly suggest going to other Boba shops in town that are a lot nicer with their CUSTOMER SERVICE and always willing to correct any faults cheaper as well might I add. That or order your SAFEST drinks, don’t try anything new here and have hopes that it’ll taste good because if you don’t like it, you are stuck with it and you’ve lost money. I don’t know how businesses operate with this mindset, but it’s clear the owner here just cares about your money. Not providing quality...

I recently visited itea Orlando, located inside Lotte Asian Market in Orlando, and overall, I had a positive experience with their delicious boba drinks. However, I must mention that the customer service left something to be desired.

I have been a frequent customer at itea Orlando and have always enjoyed their drinks. The variety and taste are excellent, which is why I continue to return. However, on my recent visit, I encountered an issue with the cashier that left a negative impression.

The cashier, a Hispanic short girl who took my order, was not friendly at all. When my drinks were ready, I politely asked for a bigger straw as the one provided was smaller and less convenient for me. Instead of accommodating my request with a smile, she made it seem like a big deal and handed me the straw with an angry face. This interaction left me feeling disappointed and disheartened.

Furthermore, when I asked for her name, she suddenly stuttered and claimed she didn't have one. I found this response quite peculiar. After persisting and asking her name in Spanish, she finally told me her name was Griselda. Although I cannot confirm if this is her real name, the exchange felt uncomfortable and unnecessary.

itea Orlando should pay more attention to their customer service. A welcoming and friendly atmosphere can greatly enhance the overall experience. It would be great to see the staff exhibit more warmth and professionalism towards customers, ensuring that every interaction is positive...

I was the last person in line and their shop was open for 3 more minutes. Despite this, the associate decided to take the order of the person in front of me, put the closed sign up, ignore me entirely, and walk away. Another person addressed me and said they’d be with me momentarily. They spoke with their coworker, then returned to say, “Sorry, we’re closed.” In response, I asked why the other associate couldn’t have simply told me that instead of outright ignoring me and putting the closed sign up. She apologized again with no explanation. I can’t understand why four people working have to turn away the one last person in line when they’re supposed to be open according to their business hours. Had the associate addressed me and let me know they were closing, I’d understand. Simply putting up a closed sign in my face then walking off was incredibly rude. I...