KFC — Restaurant in Orlando

I went into Taco Bell/KFC because I didn’t know there was a KFC and a Taco Bell here so I love me some Taco Bell went in here to figure out how their system works. I found out they have the same board behind the same counter everything I’m all right, so I went and waiting in line. The lady was cashing out everybody else in a line while the kiosks were a bit filled up And I was really told to go to the kiosk. I’m like I only came in here to find ask the question on the menu so I went to the drive-through. The drive-through doesn’t even work and the whole time I’m sitting there a while at the box. No one would answer then I went to the window and the lady was being even more rude like I told you to go on a kiosk the drive-through doesn’t work and you didn’t tell me to go to the kiosk because the drive-through don’t work just told me demanding me to go to the kiosk. I think it’s the manager on site because she’s the only one with a headset but all around in my experience of going to Taco Bell’s and KFC also will be in a DoorDash. That was the most disrespectful way approach the situation that is going on for work regardless of you being a manager or being a Associate you never treat...

Wow! I CAME TO KFC W MY FAMILY ON A LYFT TAXI OnLY TO FIND THAT THE STAFF AND MANAGER DENIED ME TO TAKE MY ORDER ,WITH A BIG SIGN SAYING SHORT STAFFED Cant eat inside?. I WALK IN AND ASK CAN U TAKE MY ORDER? ALL THE EMPLOYEES INCLUDING THE MNGR. SAID GO TO DRIVE THRU. NOW I SAID IN THE BEGGINING I JUST CAME IN TAXI TO YOUR LOCATION ,IM SUPPOSED TO WALK THRU DRIVE THRU AND THEN EAT OUTSIDE? THEN ANOTHER MNGR? WAS SITTING ON PHONE LISTENING TO ME AT THE FRONT COUNTER AND SAID TO THE OTHER EMPLOYEES LOUD TO GO AHEAD AND TAKE MY ORDER! NEVER HAVE I EVER BEEN TREATING SO POORLY AND FELT DISCRIMINATED UPON NOT HAVING A CAR TO ORDER CUZ I CANT ORDER IN FRONT COUNTER!!! OR EAT INSIDE!!! never ever,as a secret shopper ,I would put unsatisfied to every question. NEVER EVER TELL A CUST. WHO IS ALREADY INSIDE RESTAURANT AND READY TO ORDER, TO GO THRU DRIVE THRU WOW! SO HOW ABOUT THAT MEAL COMPENSATION ? ,FOR THE HEADACHE AND EMBARASSMENT CAUSED IN FRONT MY FAMILY MEMBERS ? AFTER ALL THE COMMOTION AFTER ORDERING AND TELLING ME I CAN EAT INSIDE. I STILL ORDERED AND ATE INSIDE THE RESTAURANT. SHAME! CONTACT ME OR I WILL BE CALLING CORPORATE NO INE SHOULD HAVE TO...

I had to use the restroom, but you can't use the restroom with purchasing something. So I ordered. After eating I had to wash my hand and the cashier gave me this side look. When I was done I waited to ask for napkins to dry my hands and talk to her about the side look she gave me. I told if a customer ask for something you shouldn't give them a side look. She said it wasn't a bad side look. I told her any side like from anyone is a act of disrespect. Especially if you're a customer. I ended with you are here for the customer. She told she not here for customers, she's here for her grand kids. She clearly don't know what a customer is. She lost if she goes to work for someone else. I was trying to beat a dead horse with her. Trying drive good customer service into her daily routine. At the end of the day she doesn't get quality assurance. But the location speaks volume. Pine Hills. I didn't want to stop but I had to use the restroom. They have a large room for...