The Great Greek Mediterranean Grill - Orlando, FL - Lake Nona — Restaurant in Orlando

This is more advice and not just a review. I have been to this location 3 times now and the first two were great. All have been online orders for pickup. However, the last time this past Saturday on 7/16/22 at 230pm was very very disorganized. We ordered and waited in the car for 10 minutes. We didn’t get our text like we usually do so decided to go inside and check on our order. It was apparent that the two people working the counter were overwhelmed. When giving our name and order one girl told us 10 minutes. It ended up taking almost 20 minutes and come to find out by watching them pack up the to go orders that they were leaving many of the boxes open for well over 10 minutes before packing them up properly. This included my gyro and fries which resulted in cold food. Advice is to have boxes marked if necessary with tickets and time so the person packing knows how to prioritize orders. The goal should be to pack them up and get them out under 10 minutes from the time the first food item comes out of the kitchen. It seems it took an extra 15 minutes for my order of hummus and pita bread to be made well after my gyro and fries had been sitting there. This means bad communication in the kitchen too. Hopefully someone reads this and makes the proper changes required to get food out more effectively. Otherwise the food is great when it’s...

What a pleasant surprise! I’m a fan of Greek food but I feel like most of the Greek spots I’ve visited taste the same. However, The Great Great is one of the very best I’ve had! I chose the Australian Lamb Souvlaki Platter with rice and a side salad. The meal also came with some soft pita bread on the side. Lastly, I chose a lemonade to wash down all this goodness.

I can’t even begin to tell you how incredible the lamb was. I don’t believe I’ve ever had or even heard of Australian lamb, but call me a big fan now. It was so tender and flavorful, easy my favorite part of the meal. The rice was fresh and fluffy and the Greek salad was delicious. I especially liked how fresh the salad was, with the small-cut tomatoes and cucumbers complimenting the salad perfectly. I thoroughly enjoyed taking a piece of meat, a smidge of rice, adding some salad, tzatziki sauce, and wrapping it all in a piece of pita! Oh my Greek goodness!

This location seems to be new because it’s very clean and in good condition. The staff was friendly and made some good recommendations as I looked over the large selection of food to choose from. I really enjoyed my meal and experience here, so I will undoubtedly...

This was, without a doubt, one of the worst restaurant experiences I've ever had. I went in to order food, and what should have been a quick and simple process turned into a complete nightmare. After placing my order, I waited over 40 minutes. Forty minutes! For what is essentially fast-casual food.

When I finally got the attention of one of the staff members to ask about the delay, I was met with incredible rudeness. Instead of apologizing for the wait, they complained loudly that there were other orders ahead of mine. As a customer, that is not my problem, and it's certainly not something I expect to hear from someone in the service industry. It was dismissive and completely unprofessional.

After all that waiting and attitude, the food itself was a massive disappointment. It was cold and seemed carelessly thrown together. Given the long wait, I can only assume it was sitting on a counter for a long time. The entire experience was so terrible that I felt compelled to write this bad review, which is something I have never done before. I will not be returning to The Great Greek...